20 Most Recent Xerox 5500/DT Laser Printer Questions & Answers

You need the paper feed tires replaced.

Xerox 5500/DT... | Answered on May 05, 2014

The printer is printing in hexadecimal the binary data it is getting over the network as it does not recognize the print stream correctly. Likely reason is that the print stream originator which would be a PC trying to print to it is using the wrong driver. Could try connecting the printer directly to the PC in question and installing it as a local printer then trying to print to it directly. If the result is still a hex dump, then the drivers are incorrect. Usually the drivers not only have to be the ones for the printer but also must be tailored for the PCs operating system as well. If you can get the correct drivers for the PC and can get it to print correctly on the Xerox, then the Xerox can be reconnected to the network and re-installed as a network printer (delete the old network printer first) on the PC. During the installation of the network printer on the PC, do a final test print to check.

Xerox 5500/DT... | Answered on Mar 21, 2011

Check out this video for detail on what is happening and an explanation of that part and how to fix it">

Xerox 5500/DT... | Answered on Jan 07, 2011

I reccomend you send it in to xerox, as it is under warranty and is clearly a mfg. defect.

Xerox 5500/DT... | Answered on Jul 15, 2009

Put a few sheets of 100gsm paper through the machine to check the general operation if they go through then try your 80gsm stuff turned the other way up in case there is a curl on the paper which is digging in as it goes through the machine

With wear and tear the rollers driving the paper into the fuser can lose their drive and need cleaning

Use an alcohol based cleaner, even Gin or Vodka will do if they are to hand , wipe the rollers and then let them dry , using a strong torch look at the plates which guide the paper through the fuser

Is there bits of toner powder stuck to them if so pick them off using a piece of plastic such as an old credit card.

Xerox 5500/DT... | Answered on Jun 12, 2009


Xerox 5500/DT... | Answered on May 01, 2009

I am confused exactly what settings are changing? And how many computers are there hooked up to the machine ? lets start there. If it is the network IP address changing you have to set the IP address to manual. If it is on DHCP AUTO, it will change on a whim.

Xerox 5500/DT... | Answered on Mar 18, 2009

Are the paper tray settings correct? If you have the tray mis adjusted, such as the tray thinks it has 14 inch paper in it and it has 11 inch, it will just shut down like that.
Make sure the settings are correct on the computer and the printer.
Also, its unlikely but the latch for the load springs in the fuser may be unlatched, but you shold NOT be able to close the covers like that.

Xerox 5500/DT... | Answered on Jan 06, 2009

Hi Marcus
You can try to switchoff your printer.
There are 2 switches located on the printer.
One on top and one inside the front cover.
See links below:
Switch locations

Restarting your printer

Xerox Office... | Answered Yesterday

That error indicates low toner concentration in magenta. Enter diagnostics, select max setup, select toneup/tone down button, select trc control, select the start button. See if you get a result or a failure. If it fails replace the ATC sensor.

Xerox Office... | Answered on Jan 17, 2020

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