Remove the Power Cord, Remove the battery. Remove the one screw on the
bottom of the case that holds the cd drive, then pull the drive out for
20 seconds. Put it all back together then reboot and see if the drive
is now listed under My Computer. If not, you will need to Remove Upper
and Lower Filters.
Windows 7
To resolve this problem on a computer that is running
Windows 7, use the Hardware and Devices troubleshooter. For more information
about how to open this troubleshooter in Windows 7, visit the following
Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
- Click Start
, and then click All Programs.
- Click Accessories,
and then click Run.
- Type regedit,
and then click OK.
If you are prompted for an administrator password or for a
confirmation, type the password, or click Allow.
- In the navigation pane,
locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do
not have to remove that entry. Click UpperFilters only.
If you do not see the UpperFilters registry entry, you still might have to
remove the LowerFilters registry entry. To do this, go to step 8.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry,
unfortunately this content cannot help you any further. Go to the "Next
Steps" section for information about how you can find more solutions
or more help on the Microsoft Web site.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
Now go to the "Did this fix the
problem?" section.
Back to the top
Windows XP
- Click Start,
and then click Run.
- In the Open
box, type regedit, and then click OK.
- In the navigation pane,
locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do
not have to remove that entry. Click UpperFilters only.
If you do not see the UpperFilters registry entry, you still might have to
remove the LowerFilters registry entry. To do this, go to step 7.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately
this content cannot help you any further. Go to the "Next
Steps" section for information about how you can find more
solutions or more help on the Microsoft Web site.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
