20 Most Recent Microtek ArtixScan 120tf Film Scanner Questions & Answers

When you say -'normal' prescan you do mean you get an image? If this is so I would remove all software. Do a disc clean Reboot the computer Re install the original supplied software-ignore for the time being any down loaded upgrade, Come back tell me what you have

CCD failing or processor fault If you can correct the faults in an image editor then thats OK do that. other wise a new scanner - these things are generally not a repair opti

Contact Microtek directly to inquire.

Stephen, Have you installed a twain driver on your windows 7 operating system ? Download from http://www.microtek.com/products.php?KindID=3&ID=35 You need to know if 32 bit or 64 bit version of windows 7 left click windows start icon left hand corner of screen click on Control Panel\System and Security\System to see if 64 bit or 32 bit operating system then download correct version and install by running file (click on file to run ) View in downloads off internet browser DONT totally rely on WINDOWS 7 to auto detect your scanner and to auto download a driver as microsoft are stopping support for Windows 7

Open the lid and scan, you should see if the the bulb is lit. If it is, order and install a new one.

Is this a feedthrough scanner or flatbed?

Google it

Need to refer you to my brother-in-law. Robert. 435-770-0637.

You can't call the manufacurer and order the part and replace it yourself. It may not be avalible or cost effective to do this.