Your CD drive or DVD drive is missing or not recognized by Windows or
other programs, so you cannot play or access a CD or DVD. This issue
might have occurred after you installed, uninstalled, or updated a
program or Windows Vista.
See the “
More information”
section for detailed information.
This article helps you fix the
problem. To have us fix this problem for you, go to the
"Fix it for me"
section. If you would rather fix this problem yourself, go to the
"Let me fix it
myself" section.
To fix this problem automatically, click the
Fix this problem
link. Then, click
Run now button from the
Automated
Troubleshooting Services page and follow the steps in this wizard.
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Fix this problem
Microsoft Automated Troubleshooting Services: Your CD or DVD drive
cannot read or write mediaNote This
automatic fix only applies to Windows XP and to Windows Vista. If your
computer is running Windows 7, go to "
Windows 7"
under the "Let me fix it myself" section.
Important This section, method, or task contains steps that tell
you how to modify the registry. However, serious problems might occur if
you modify the registry incorrectly. Therefore, make sure that you
follow these steps carefully. For added protection, back up the registry
before you modify it. Then, you can restore the registry if a problem
occurs. For more information about how to back up and restore the
registry, click the following article number to view the article in the
Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows
This
problem is caused by two Windows registry entries that have become
corrupted. To fix the problem, you have to use Registry Editor to delete
the corrupted Registry entries. To use this method, you must be logged
on to Windows as an administrator. If you need help verifying that you
are an administrator, visit the following Microsoft Web site:
http://support.microsoft.com/gp/admin
(http://support.microsoft.com/gp/admin)
To fix it yourself:
Windows Vista
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- Click Start and then click All Programs.
- Click Accessories, and then click Run.
- Type regedit,
and then click OK. If you are prompted for an administrator password or
for a confirmation, type the password, or click Allow.
- In
the navigation pane, locate and then click the following registry
subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In
the right pane, click UpperFilters.
Note
You may also see an UpperFilters.bak registry entry. You do not have to
remove that entry. Click UpperFilters
only. If you do not see the UpperFilters registry entry, you still might
have to remove the LowerFilters registry entry. To do this, go to step
8.
- On the Edit menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- In
the right pane, click LowerFilters.
Note
If you do not see the LowerFilters registry entry, unfortunately this
content cannot help you any further. Go to the "Next Steps"
section for information about how you can find more solutions or more
help on the Microsoft Web site.
- On the Edit
menu, click Delete.
- When you
are prompted to confirm the deletion, click Yes.
- Exit
Registry Editor.
- Restart the computer.
Windows XP
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- Click Start,
and then click Run.
- In the Open box, type regedit,
and then click OK.
- In the
navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In
the right pane, click UpperFilters.
Note
You may also see an UpperFilters.bak registry entry. You do not have to
remove that entry. Click UpperFilters
only. If you do not see the UpperFilters registry entry, you still might
have to remove the LowerFilters registry entry. To do this, go to step
7.
- On the Edit menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- In
the right pane, click LowerFilters.
Note
If you do not see the LowerFilters registry entry, unfortunately this
content cannot help you any further. Go to the "Next Steps"
section for information about how you can find more solutions or more
help on the Microsoft Web site.
- On the Edit
menu, click Delete.
- When you
are prompted to confirm the deletion, click Yes.
- Exit
Registry Editor.
- Restart the computer.
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