Top 10 Sub-Zero 690 Side by Side Refrigerator Questions & Answers

Check water turned on. check ice button switch turned on in fridge. remove juice storage, ice container in freezer, check ice bucket full white plastic flapper to make sure not stuck on a white peg at top. flapper must hang down and be freely movable to signal ice maker to keep busy. If up high will turn off ice maker. Lots of other parts especially heater circuits involved also: fill tube supply heater not working then frozen supply line then no ice. Look for wiring diagram in ziplock behind compressor grille. can order parts at repairclinic.com. logical design, layout, easy to get to sensors, heaters. makes sense if look at it long enough.

If you replace the fan and clean the coils, and the refrigerator STILL does not cool, then contact SubZero or a service provider for an evaporator coil replacement.  Units manufacturer before mid-2003 had copper+aluminum coils that would corrode and allow all of the coolant to escape.  The (should be warranty) replacement is all aluminum.
Note the freezer does not have this issue due to the lack of liquid water.

Water dispenser is a simple touch switch in door energizing a solenoid water valve behind ventilation grate above refrigerator. Water tube runs down into and ends at ice dispenser chute. Should hear solenoid click at top of fridge when activate water touch switch. Can unhook discharge side of solenoid valve temporarily to prove water output. If water dispenser tube acts blocked it could be frozen where it ends-look up the hole at the bottom of refrigerator control buttons.
Ice maker is totally different system. No clicking when push ice button but ice in bulk tray may mean the simplest of malfunctions: Ice bin not pushed in the last half inch if ice auger not lined up with drive pegs. There are hidden switches behind ice bin that need to be engaged or nothing will happen in the ice maker: no auger noise, no clicking, no new ice making. Ice bin will be flush with sheet metal if it is in the right spot. Also plastic juice rack won't hang properly if ice bin not pushed in all the way.

This is a Sub Zero and many technicians do not realize that these units most all run on 2 separate systems. 2 cold controls 2 compressors 2 evaporators. They share a condenser and condenser fan motor. What you are describing is most likely a bad cold control. It is pretty common for these to get some age and go bad. If you are very savvy with repairs yourself then if you access the compressor area and feel that the compressor on the right is cool and the compressor on the left is warm then you know that the ref. compressor has not been running. UNPLUG THE UNIT OR CUT THE BREAKER OFF. Remove the shelving from the fresh food section and the cover to the lights and the panel below the lights and lean the back panel forward to access the cold control. You will see 3 wires to the cold control. The green wire is the ground wire of corse. Unplug the other 2 wires remembering their location on the control unit. Take a jumper wire and jump these 2 wires. If when you power the unit up the right side compressor comes on then you know that your fresh food cold control is bad. Replace fresh food cold control.

FINISHED ROUGH OPENING DIMENSIONS: WIDTH = 47 1/2" HEIGHT = 83 3/4"

DIMENSION OF 532: H=84" W=48" D=24" MINIMUM HEIGHT=82 7/8" DOOR SWING=29 1/4"

Did u check condenser on the top behind the grill? If it's clean, check unit for evaporator freon leaking. Light....Possibly bad bulbs behind that plastic light cover or light switch - one of them located on upper portion of door frame.

Hello. The factory indicates your unit required an in-line water filter if your plans were to use one, or the installers added it. There was no indication of an internal filter in the fridge itself. If there was it should be easy to see or find. However this can be good news for you also as your filter (if installed) migt be easy to find and access behind or near the fridge if installed well and a good quality but common form of water filter you can easily replace may have been used, if installed. Otherwise if you have whole-house water filtering already they may not have added any further filtering.

If you can contact who installed your 690 they should be able to tell you where they installed it and what type. If not just have someone follow your water line to the fridge unit, and see what turns up as you make your way along to the place where water connects to the fridge.
http://www.subzero.com/resources/products/downloads/600installguide.pdf

check the fan that runs between the freezer and the fridge --check fan for ice blockage -debris-or damage / clean or clear blockage --if not running test wiring and connections as well as motor /repair or replace //also check fan damper is not frozen or blocked its flap that opens and closes for air to flow //----ur fridge side is cooled from the the freezer side the cold air is blown in from the freezer if fan or damper is not working correctly than fridge is usually warm and freezer is working properly

Dear joeyh630,

I'm sorry to hear that you are having a problem with the hinges on your Sub-zero unit. I would recommend that you apply lithium grease to the hinges using a cue-tip. Lithium grease seems to work well and also holds up nicely. You should be able to find this grease at a home improvement store or auto parts store.

If you have any further questions or concerns regarding this or any other issue, please contact us directly. You can contact us via phone Mon-Fri. 8:00-5:00 CST at 800-222-7820. We can be reached via email at [email protected].

Thanks!

Customer Care Team

Sub-Zero/Wolf Appliances

Check if condenser fan motor is running and condenser unit - it might be full of dust and lint - clean it! It is dangerous for both compressors if that fan motor has stopped working! These parts located on top behind that alluminum grill, on right hand side. Sub Zero refrigeration condenser cleaning - Read instructions here:
http://www.subzerolosangeles.com/how-to-clean-a-condenser-on-a-sub-zero-refrigerator/






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