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NorStar CallPilot 100 Questions & Answers
Callpilot will not answer calls
Check AA/LINESi.e. Line 1 is 001 in programmingline 5 to 8 on older systems is 025 to 028If you recorded Grtg # 1 then go to Table 1 and make Morn etc play #1Then check AA/lines and make sure AA = Y and Table = 1 and Ring count set to 0 (or 2 if caller id at site).Reboot system perhaps.
11/29/2012 6:35:39 PM •
NorStar...
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Answered
on Nov 29, 2012
Will not answer calls
You need to call in a Nortel tech, this could be several issues form PS to Initialization to KSU programming.
11/29/2012 6:32:34 PM •
NorStar...
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Answered
on Nov 29, 2012
CP-100 (3.1) connected to a CICS (7.1) expanded.
According to your problem I suggest getting a battery back up or UPS for this system. If it is a 12 volt system, it should be relatively inexpensive to get one installed. If you have one, your system will stay active for up to 24 hours during a power failure. Your Callpilot uses volatile memory, which clears when power is not supplied. If you had a battery backup, it would never lose power and your greeting will stay on it. Auto attend also may response to touch tone.
check it is not touch or very near with another electronics or high voltage. check the sound system and settings also. You can follow the manual or visit website.
1/14/2011 8:39:43 AM •
NorStar...
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Answered
on Jan 14, 2011
Our mailbox is locked and our extensions have 2 digits
How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
1/11/2011 5:21:22 PM •
NorStar...
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Answered
on Jan 11, 2011
Our call pilot seizes a line and won't let us use
Are you sure the callpilot is seizing the line? Press "Feature 985" to display the voicemail extension - if it says 254 then you are correct.
Possible scenarios include: Off-Premise Message Notification; Outbound Transfer; Call Recording; etc. Check with users for these conditions.
11/4/2010 12:30:21 AM •
NorStar...
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Answered
on Nov 04, 2010
Unable to add Subscriber Mailbox
You may have to purchase additional mailboxes. The CP-100 comes with 10 mboxes, and additional mailboxes are "unlocked" by purchasing a Mailbox Keycode. Consult your telecom supplier or service company.
Good Luck!
8/12/2010 3:53:40 AM •
NorStar...
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Answered
on Aug 12, 2010
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