20 Most Recent NorStar CallPilot 100 Questions & Answers


We just had a new callpilot 100 installed, what

Hire a better service company to install it properly.
4/28/2013 1:46:59 PM • NorStar... • Answered on Apr 28, 2013

I purchesed the call pilot to add on to my system

On any available digital extensions on your Norstar System.
4/28/2013 1:46:07 PM • NorStar... • Answered on Apr 28, 2013

Callpilot will not answer calls

Check AA/LINESi.e. Line 1 is 001 in programmingline 5 to 8 on older systems is 025 to 028If you recorded Grtg # 1 then go to Table 1 and make Morn etc play #1Then check AA/lines and make sure AA = Y and Table = 1 and Ring count set to 0 (or 2 if caller id at site).Reboot system perhaps.
11/29/2012 6:35:39 PM • NorStar... • Answered on Nov 29, 2012

Will not answer calls

You need to call in a Nortel tech, this could be several issues form PS to Initialization to KSU programming.
11/29/2012 6:32:34 PM • NorStar... • Answered on Nov 29, 2012

CP-100 (3.1) connected to a CICS (7.1) expanded.

According to your problem I suggest getting a battery back up or UPS for this system. If it is a 12 volt system, it should be relatively inexpensive to get one installed. If you have one, your system will stay active for up to 24 hours during a power failure. Your Callpilot uses volatile memory, which clears when power is not supplied. If you had a battery backup, it would never lose power and your greeting will stay on it. Auto attend also may response to touch tone.

check it is not touch or very near with another electronics or high voltage. check the sound system and settings also. You can follow the manual or visit website.

1/14/2011 8:39:43 AM • NorStar... • Answered on Jan 14, 2011

Our mailbox is locked and our extensions have 2 digits

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
1/11/2011 5:21:22 PM • NorStar... • Answered on Jan 11, 2011

Our call pilot seizes a line and won't let us use

Are you sure the callpilot is seizing the line? Press "Feature 985" to display the voicemail extension - if it says 254 then you are correct.
Possible scenarios include: Off-Premise Message Notification; Outbound Transfer; Call Recording; etc. Check with users for these conditions.
11/4/2010 12:30:21 AM • NorStar... • Answered on Nov 04, 2010

When a caller is transferred out of the queue to a

Well, how about reading your user manual? This seems to be just a configuration problem.
9/8/2010 6:48:33 AM • NorStar... • Answered on Sep 08, 2010

Unable to add Subscriber Mailbox

You may have to purchase additional mailboxes. The CP-100 comes with 10 mboxes, and additional mailboxes are "unlocked" by purchasing a Mailbox Keycode. Consult your telecom supplier or service company.
Good Luck!
8/12/2010 3:53:40 AM • NorStar... • Answered on Aug 12, 2010
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