Check AA/LINES
i.e. Line 1 is 001 in programming
line 5 to 8 on older systems is 025 to 028
If you recorded Grtg # 1 then go to Table 1 and make Morn etc play #1
Then check AA/lines and make sure AA = Y and Table = 1 and Ring count set to 0 (or 2 if caller id at site).
Reboot system perhaps.

NorStar... | Answered on Nov 29, 2012

1 Answer

Will not answer calls

You need to call in a Nortel tech, this could be several issues form PS to Initialization to KSU programming.

NorStar... | Answered on Nov 29, 2012

0 Answers

In my web browser connection under Customer Call

NorStar... | Posted on Jun 05, 2012 | Be the first to answer

0 Answers

Outside calls being routed directly to individual voicemail

NorStar... | Posted on Jun 05, 2012 | Be the first to answer

0 Answers

Call pilot 100 will not release the line

NorStar... | Posted on Jun 05, 2012 | Be the first to answer

1 Answer

CP-100 (3.1) connected to a CICS (7.1) expanded.

According to your problem I suggest getting a battery back up or UPS for this system. If it is a 12 volt system, it should be relatively inexpensive to get one installed. If you have one, your system will stay active for up to 24 hours during a power failure. Your Callpilot uses volatile memory, which clears when power is not supplied. If you had a battery backup, it would never lose power and your greeting will stay on it. Auto attend also may response to touch tone.

check it is not touch or very near with another electronics or high voltage. check the sound system and settings also. You can follow the manual or visit website.

NorStar... | Answered on Jan 14, 2011

2 Answers

Our mailbox is locked and our extensions have 2 digits

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

NorStar... | Answered on Jan 11, 2011

1 Answer

Our call pilot seizes a line and won't let us use

Are you sure the callpilot is seizing the line? Press "Feature 985" to display the voicemail extension - if it says 254 then you are correct.
Possible scenarios include: Off-Premise Message Notification; Outbound Transfer; Call Recording; etc. Check with users for these conditions.

NorStar... | Answered on Nov 04, 2010

0 Answers

Connected to callpilot 100 via

NorStar... | Posted on Sep 24, 2010 | Be the first to answer

1 Answer

When a caller is transferred out of the queue to a

Well, how about reading your user manual? This seems to be just a configuration problem.

NorStar... | Answered on Sep 08, 2010

1 Answer

Unable to add Subscriber Mailbox

You may have to purchase additional mailboxes. The CP-100 comes with 10 mboxes, and additional mailboxes are "unlocked" by purchasing a Mailbox Keycode. Consult your telecom supplier or service company.
Good Luck!

NorStar... | Answered on Aug 12, 2010

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