20 Most Recent Creative Technology Zen MX Black (8 GB) MP3 Player Questions & Answers

You could try reset the device by using a needle to press a small hole (reset) of the device. Hope it works.



Creative... | Answered on Feb 19, 2015

First, make sure you connect your device to PC being connected with internet.
You go with this link first
go ahead update software to your device.
then, go with this link for your firmware.
go ahead download and upgrade firmware.
Good luck,


Creative... | Answered on Apr 23, 2014

If your player is a Creative then you maybe able to download a manual from this WEB site.

Creative... | Answered on Mar 01, 2012

The manual maybe on the supplied installation CD.
If your player is a Creative device you may be able to down;oad a manual from the Creative WEB site.
Try this WEB site.

Creative... | Answered on Mar 01, 2012

You should beable to hook it to your computer and then go to my computer or it might just say computer and then click on the picture of your Mp3 and go to the file that says music and then delete all the ones you dont want

Creative... | Answered on Nov 23, 2011

i had the same problem what i did was, i used an old usb cord that i found that fit the device and i plugged it in to the computer and it turned on so i let it charge and it works now :)

Creative... | Answered on Oct 08, 2011

I realized my firmware was still 1.0. and tht it coudnt b upgraded to 2.x.xx till media player 10 was installed and media player 11 removed.before you do anything......back up all music on your zen touch because the upgrade to 2.0.xx deletes everything on your mp3 player and sometimes the player wont be readable after uninstalling .......then you can do an auto update: http://support.creative.com/downloads/welcome.aspx?nDriverType=1#Manualselection from the manual downloads page, I did.. and there was numerous updates tht popped up after removing windows 11 media player and the other item that was required in the instructions located here: http://support.creative.com/kb/ShowArticle.aspx?sid=16737 .
Hope this clears the air about upgrading the firmware to 2.0 so tht windows 7 can read your zen touch, sleek or other non supported creative-Tm hardware. I havnt finished upgrading yet because I Had so much on it that its taking me over 8 hours now just to sync my music with my computer so tht I wont lose the data when upgrading to firmware 2.x.xx

Creative... | Answered on Jul 10, 2011

There maybe a software error with the programming of the player. Make sure it is not equiped with a hold button because that will also keep it from responding to the buttons. If the battery comes loose take it our and reconnect it to the computer and see if it recognize it. If it does recognize the player try to update the software.

Creative... | Answered on May 12, 2011

how do i unlock my player

Creative... | Answered on Apr 05, 2011

Try plugging it into your computer and updating it's firmware if possible. Or, if you know how, reset it to factory defaults and then re-update it.

( Resetting to factory defaults WILL erase all the music and media you have on it, but at least it may work again )

I hope this helps.

Creative... | Answered on Mar 12, 2011

You have to use software to convert your files into WMV, AVI, Mpreg-1 or MPEG-2, at 320 × 240. WinFF which is open source software is good for converting videos to any format http://winff.org/html_new/

Creative... | Answered on Mar 05, 2011

The video format support is pretty poor, you need to use the bundled software to convert the video to a format that the player can recognize. If this isn't working for you, you may have a bum device.

Creative... | Answered on Mar 05, 2011

I have the same problem, but I think that the installition CD is required for the computer to acknowledge the mp3 device.

Creative... | Answered on Dec 26, 2010

Not finding what you are looking for?
Creative Technology Zen MX Black (8 GB) MP3 Player Logo

48 questions posted

Ask a Question

Usually answered in minutes!

Top Creative Technology Audio Players & Recorders Experts

Richard Schabler

Level 2 Expert

109 Answers

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers

aliasger yq

Level 2 Expert

219 Answers

Are you a Creative Technology Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Creative Technology Audio Players & Recorders

  • Creative Technology Audio Players & Recorders

Most Popular Question

firmware v1 21 01 0 3 1

  • Audio Players & Recorders