To reset the unit, pry off the silver faceplate.
Turn the unit on using the power button on the right side.
Press the reset button that was hidden behind the face plate.
The GPS unit should restart, and display its software version.
Make a note of the software version in case you have to call customer service.
To acquire satellites make sure the GPS has a clear view of the sky.
For Garmin customer service, call 800-800-1020.
You can also go to this link for complete customer service info:
Garmin Customer Service
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