20 Most Recent Cuisinart DGB-625BC 12-Cup Coffee Maker Questions & Answers

You cleaned the chamber, but does it actually still turn? if the motor is broken of the grinder, it cant give you any coffee. If the unit is still spinning, set the grinding size to maximum. This will most likely let beans pass through easier. If both work, please show a picture of where the beans get caught.

Cuisinart DGB... | Answered on Jan 16, 2019

with Teflon coatings there should be a warranty period so ask for a refund or replacement
IN consumer law there are words --of a reasonable expectation of service and most have 10 years or life time guarantees so just over 1 year is not an expected service life

Cuisinart DGB... | Answered on Dec 08, 2017

Follow the instructions in the manual for descaling. Press the 6oz and 8oz button together for two seconds. This will dispense a cup of water(since you have already cleaned) . The clean light will flash....when the cup is done the light will go out.

Cuisinart Coffee... | Answered on Jan 03, 2021

Mine is doing the same thing. When I unplug it and let it sit for a while, then plug it back in, it sometimes will turn back on. But then I try to use it, and it doesn’t make a single cup. A little coffee, some steam, and then it turns off again. And it’s only a yesr old. It seems to be garbage.

Cuisinart Coffee... | Answered on Dec 12, 2020

Contact Cuisinart to inquire.

Cuisinart Coffee... | Answered on Nov 29, 2020

I recently had the problem of the dreaded "de-scale" message coming up on my coffee maker. After descaling my coffee maker 3 times, the "de-scale" message wouldn't go away. I called the Customer Service number and was told to unplug the coffee maker for an hour and that should re-set the machine. I did that and still the de-scale message remained. Another phone call and another customer service representative and I was told to hold down the Hot Water and Rinse buttons together. I placed a large mug and hit the buttons. There was a good bit of water that came through but IT WORKED! The coffee maker is as clean as can be and working very well. I suggested to the Customer Service Representative that Cuisinart should include this in the instruction and troubleshooting section. But I doubt that will happen. Sad that the web site info is not updated. Wanted to share my experience so it might help others frustrated by this issue.

Cuisinart Coffee... | Answered on Oct 24, 2020

Your coffeemaker features a Ready Tone that beeps 5 times when coffee is finished brewing. To turn this alert off, press Tone button; an icon will appear in display to indicate tone is off. To turn tone back on, press Tone button again; icon will disappear.

Cuisinart Coffee... | Answered on Jun 18, 2020

We did as Dennis stated above and took the side off of the unit where we found it had an air lock.
Taking apart the tubes and blowing through them released the air lock and our single served Cooks is up and running again.

Cuisinart Coffee... | Answered on May 16, 2020

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