20 Most Recent HEWLETT-PACKARD Color LaserJet CP5225 Printer Questions & Answers

This sounds to be a sensor issue. Try:
Reconnect the connector (J708) of the 24V interlock switch and the connector(J121X) on the DC controller PCA.

Also, try to check the sensor flag of the right door. If it is damaged,replace the right door sensor unit.

The sensor worked for me.

HEWLETT-PACKARD... | Answered on Dec 21, 2018

replace the cartridge or give it a good clean

HEWLETT-PACKARD... | Answered on Apr 09, 2018

need to replace those colour cartridges

HEWLETT-PACKARD... | Answered on Apr 09, 2018

Replace the Fuser

HEWLETT-PACKARD... | Answered on Sep 22, 2017

In the settings menu there should be a economy mode which will lighten up the print.

HEWLETT-PACKARD... | Answered on Sep 22, 2017

this is a common error with hp as of late, most often is caused by a specific job in the que that the printer does not understand. Remove all jobs from the que then power off/on. then you should be ready to go again. worse case this error could mean that you need to upload the latest edition of firmware, just go to the hp.com website and find the firmware for your particular model. it should have a readme file that will walk you thru the update in several different ways...

HEWLETT-PACKARD... | Answered on Jul 09, 2016

Remove 5 screws from rear cover and remove it

Open the right door to expose 2 screws holding right cover, release tab and remove Right Cover
disconnect 22 cable connections and 6 flat cables from the DC Controller PCB

Disconnect 3 intermediary wire connections and release the cables from the cable guides on the top and right sides

remove 4 screws from the 4 corners of the DC Controller
Remove PCB

HEWLETT-PACKARD... | Answered on Apr 06, 2016

OK to open Menus
Right Arrow and OK together to open secondary Service menu
Right or left arrow to navigate

HEWLETT-PACKARD... | Answered on Apr 06, 2016

On your Control Panel press the HOME button once
then open
Manage Supplies
Reset Supplies
New Fuser Kit

Then use the Down ARROW to highlight YES then press OK

HEWLETT-PACKARD... | Answered on Apr 06, 2016

This error is indicative of a motor not working properly.
Reseat all cartridges and drums and remove and reseat the belt.
I've seen the belt cause all kinds of issues.

HEWLETT-PACKARD... | Answered on Apr 01, 2016

You can change it in the Display Settings Menu. Print a menu map under administration/information to navigate your way

HEWLETT-PACKARD... | Answered on Sep 10, 2015

sounds like greyscale might be turned on

HEWLETT-PACKARD... | Answered on Jan 05, 2015

clean mirrors on the laser unit all four mirrord

HEWLETT-PACKARD... | Answered on Jan 05, 2015

all you have to do is print the one side and then turn the paper over and then print on the back side.

HEWLETT-PACKARD... | Answered on Dec 29, 2014

Is the toner bonded on the page? If not then the fuser is likely faulty. Otherwise you might have a bad cartridge. If you run the print quality test pages you should be able to tell if it is just one cartridge that is bad.

HEWLETT-PACKARD... | Answered on Dec 13, 2014

FIRMWARE - corrupted, you have to down load firmware.

HEWLETT-PACKARD... | Answered on Dec 13, 2014

To make sure there is a clear understanding here's a complete diagram
Overall Parts Diagram
To Remove the Outside Plastics on the HP Color LaserJet CP5220 Series Printer
1) Remove Right-front cover and control-panel assembly
a) Open the front door and the right door.
b) Remove two screws (callout 1).

c) Release 3 tabs (callout 1) on the right side of the assembly.
d) While holding the assembly up, pull the cable holder (callout1)
disconnect one connector (callout 2).
2) Remove Left cover
a) Remove Tray 2 from the product.
b) Open the front door.
c) Remove three screws (callout 1). Starting from the left side
tabs (callout 2),and then remove the cover from the product.
TIP: Opening the toner-collection door might make it easier to release the tabs on the left side of the cover.
Reinstallation TIP: If the front door will not close after the left cover has been reinstalled, verify that the two tabs on the right side of the cover have been aligned correctly with the product chassis.

3) Remove Rear cover
a) Remove six screws (callout 1), and then remove the cover
from the product.

4) Remove Toner collection unit access door
a) Open the toner collection unit access door (callout 1), remove the toner collection unit, and then release the link arm (callout 2) on the left side of the door. 18798043-wfiifre4chsxw5xgazxianfb-1-48.jpg

b) Partially close the door, and then disconnect the right-hand link arm (callout 1) from the door.
CAUTION: Do not disconnect the right-hand link arm when the door is completely open. Doing so can disconnect the link arm spring. 18798043-wfiifre4chsxw5xgazxianfb-1-63.jpg
c) Rotate the access door down 90 degrees, and then pull on the left side of the door to remove the access door.
5) Remove Right-rear cover
a) Remove the rear cover. See Rear cover on page 93.
b) Open the right-door assembly.
c) Remove two screws (callout 1), release one tab (callout 2),
and then remove the cover.
CAUTION: The grounding spring on the back of the cover falls off easily. Be careful not to lose it.
6) Remove Top cover
a) Remove four screws (callout 1).
b) Open the toner-collection door.
c) Release two tabs (callout 1), and then remove the cover.


7) To Reassemble Follow Instructions in Reverse

HEWLETT-PACKARD... | Answered on Dec 01, 2014

What is the problem you faces with this printer? Provide more details, please. If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/

HEWLETT-PACKARD... | Answered on Nov 18, 2014

Did you get a fuser for a 5525 instead? They fit but are different.

HEWLETT-PACKARD... | Answered on Oct 23, 2014


HEWLETT-PACKARD... | Answered on Oct 11, 2014

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cp5225n wrong fuser installed error

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