20 Most Recent Xact Communication XTR1 SIRIUS Radio Receiver Questions & Answers

These show up on e-bay all the time; I suggest you look there. Regards.

Xact... • Answered on Aug 01, 2014

Xact... • Posted on Apr 18, 2014

Hi try replacing the phones battery and see what happens.Thanks!

Xact... • Answered on Jan 05, 2012

There are a couple of different ways the antenna connection can break. Docks and antenna replacements are available, though the actual prong itself may be difficult to track down.

Xact... • Answered on Jun 15, 2011

It appears to be a common flaw with this model.

"all of a sudden the thing starts intermittently rebooting itself. Then it stopped receiving any audio, even though the display indicated that it was tuned in." -dissatisfied custom complaint.

Hopefully you will be able to return the device, although I have seen online a lot of people not getting theirs from the manufacturer. It appears to be a total loss and I am sorry to inform you of this information.

I wish it was as simple as a dead battery, have you checked? Please let me know if there is anything else I could help you with, or have any other questions I could try to help you. If you enjoyed my reply please don't hesitate to rate it with the "blue thumbs" (granted the news is upsetting).

Xact... • Answered on Jan 06, 2010

Hello, I had the same problem with my xact xtr1 and I was advised by xact that they have no repair process in works and most likely wont. They did say let it run for 10 minutes and once you have a menu switch to factory defaults which proves to be a worthless fix. I would have to pay $39.95 for a new radio...horrible customer service. The bright side is that Sirius will not charge me the $75.00 transfer fee as a good faith gesture. I have decided to switch to another radio and leave the Xact brand out of the equation, if there is no upgrade or modification to the existing equipment why set yourself up for a future failure.

Xact... • Answered on Apr 28, 2009

Turns out the radio isn't broken after all. In my research on your site I ran across a user who said he/she just plugged their radio in, turned it on and waited. I tried that and after a couple of minutes of a Sirius logo screen, then a blank screen followed by a high pitched beep the radio started playing again. I then remembered that one of the last things I input with the remote before the radio stopped working properly was mistakenly selecting an unwanted prompt on the AutoShutDown menu. When the radio finally came back on I selected Factory Default to reset all functions and now it operates properly. Thanks for the help.

Xact... • Answered on Apr 03, 2009

my guess is that in some point u droped it or something like that the problem sounds like a crystal fault and with u cannot do nothing before u send it to fix try opening the device and see if the wireing of the antenna R fine good luck windman

Xact... • Answered on Mar 19, 2009

I have the same problem, when I contact Xact (through e-mail) they said that the unit would have to be replaced. They didn't say that THEY would replace it, but said it had to be replaced.

Xact... • Answered on Jan 12, 2009

I had a similar type problem where i have a lifetime subscription and my XACT VISOR XTR3 unit had a faulty power connection that was driving me nuts. i decided to try and swap out the internal receiver component with a new unactivated unit i bought on ebay. (all the types are out there and pretty cheap even for new)

in opening the new one up i found the only difference from unit to unit is the receiver brain inside the unit, and it is relatively easy to swap out the brain into the body of a new unactivated unit. just four small screws and carefully pull the brain out of the long multi-pin connector. i put the old brain into the new carcass, screwed it back together and it works like a champ. just have some patience in figuring out exactly how your particular unit comes apart, and you will need small screwdrivers and either a small allen-key set or torx set - my old unit had the allen-key screws on the outer case and the newer one had torx screws.

Xact... • Answered on Dec 09, 2008

I have the same problem.

Xact... • Answered on Nov 03, 2008

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