20 Most Recent Emerson MS9700 CD Shelf System Questions & Answers

one thing that you can do and this helped me when i had that same problem is to take off the top cover and clean the laser lens

Emerson MS9700... • Answered on Jan 03, 2021

make sure you have a cd and your tray spins when opened

Emerson MS9700... • Answered on Dec 16, 2016

Go to an authorised personal as cd cannot be taken out without opening the system if you want to do it yourself just make sure you are a trained personal ...open the system with the help of screw driver and locate the cd bay inside it ....press a lever located just below the tray which slides out actually that is the manual eject lever ..now the tray is free just puss it out and remove the disk...

Emerson MS9700... • Answered on Jan 16, 2011

I've been having similar problems. I've had mine over 4 years, so it is likely on its last leg. To resolve, nothing techno here, I take both hand an simultaneously give the entire unit a good "bang" on both sides. Sometimes it takes 2-3 attempts, but so far it has been working. I'm already on the look out for a new system, as i know this probably won't work forever.

Emerson MS9700... • Answered on Dec 13, 2010

its not reading the cds because the lense is either damaged or in need of a cleaning


Emerson MS9700... • Answered on Sep 26, 2010

There may be a problem with the lazer, but I highly doubt it.This is a problem with this model that many many people have had. It seems to be a known problem by the manufacturer, but they refuse to do anything about it, like a recall. Most people have cut their losses and replaced the unit with another. There isn't even auxiliary inputs on the unit where you can hook up a stand alone CD/DVD player and use that to bypass the units built in player. I saw your post yesterday and I am assuming that no other expert has answered your post because they really cannot offer a fix to your solution. Sorry to be the bearer of bad news. I hope this helps and good luck!

Emerson MS9700... • Answered on Nov 18, 2009

use an earbud with either alcohol or methalated spirits and clean the lens

Emerson MS9700... • Answered on Jun 16, 2009

These units are known for getting out of time. There is an engineering modification that can be done to prevent this from happening again. Your best bet is to bring it to a Panasonic authorized service center. They will rebuild the CD loading mechanism and make the appropriate changes. I have made this modification numerous times and have not seen a return of the problem once completed.


Emerson MS9700... • Answered on Mar 06, 2009

no reset switch but I would bring this up to the store manager where you bought the unit and if he dosent do anything for ya then insist he give ya emersons factory repirs or locate the addy and phone # on the paper work that came with the unit .. if there not totals dreebs the store should exchagange it or have it repaired under warrantee

Emerson MS9700... • Answered on Jan 04, 2009

You have to unscrew the whole thing and take the whole metal covering off and then the inner tray will be displayed and then you can just take the CDs out and then screw the cover back on. Happened to me, and that worked :]

Emerson MS9700... • Answered on Dec 19, 2008

Ironically, I am here searching for information about this kind of problem too, except I don't have cd's stuck in the unit. This one has done the no power on trick as well as some other pretty stupid stuff. I know this is an old post so if you haven't got it working yet or gotten the cd's out, the only way I know of to do this would be to remove the screws on the outside of the unit and remove the case. Once you do this you can get the cd's out, then.......... TRASH THE THING!

Emerson MS9700... • Answered on Nov 26, 2008

you have to unscrew the case. then you can get the cds out

Emerson MS9700... • Answered on Oct 09, 2008

Some CD/DVD units have a manual opening mechanism, it looks like a small hole on the front of the unit, try using a needle or a metal rod that fits by inserting it into the hole and pushing it should open the unit in case it got stuck somehow. If afterwards it continues to work then all's good else you'll have to bring it to a workshop.

Emerson MS9700... • Answered on Jun 30, 2008

The CD lens may need cleaning.
Try a 'wet' CD lens cleaner.
The laser PU may be low emision.

Emerson MS9700... • Answered on Nov 09, 2007

You can download from the following link: http://www.emersonradio.com/owners/Music%20Center/

Emerson MS9700... • Answered on Aug 29, 2007

How often was the player used? Four years is a typical lifespan of a cheap CD player section if it sees constant use. First, let's see if the player tries to read the disc. Load a disc and listen. Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable. Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word. This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces. You could try to clean the optics. It would involve taking the cover off and finding a way to take a slightly damped swab and gently rub the objective lens on the pickup clean, followed by a drying with the dry side. But, unless the player is prone to dust accumulation (which was a big problem with quite a few Aiwa shelf systems with the 3 disc changers), cleaning it may not help. Another possibility could be that the transmission ribbon which connects the pickup to the player electronics may have developed breaks, which is another typical problem with many shelf systems. Yet another possibility, which is the worst case: the pickup may have worn out. Again, if the player is four years old and was used constantly, it is very possible that the pickup has decided to give up the ghost. Another possibility, which is EXTREME worst case and is not likely to happen at any time with any CD player is a failure of the CD decoder chip. The decoder chip handles the 8-14 demodulation and error correction of the CD signal and outputs the processed signal as PCM for upsampling and conversion. If this chip fails, the CD player will spin up and synch to the disc but, without decoding, the player will be unable to read the TOC and play the disc. But, as I said before, this usually never happens as the semiconductor parts are the most reliable components in a CD player and usually never fail unless they were deliberately damaged by an external influence, like shorting out one or more leads with a screwdriver while the player is powered. In the latter three events, replacement parts may not be easily sourced, if at all, and the required labor to effect the repair may not be worth it. (In addition, a new pickup has a protective solder short designed to protect the laser pickup from static discharge damage. This short has to be desoldered in order to allow the pickup to function.) In this case, replacement of the entire shelf system becomes necessary. If buying a new shelf system, stick with some of the better brands in this area like JVC, Sony, Panasonic, Aiwa, Pioneer, and even Philips. Brands to avoid include Sharp, Sanyo/Fisher, RCA, Emerson, and any cheap store brands like Durabrand or CurtisMathes. But, in general, even the finest shelf systems are a compromise in design which can affect reliability. Most, even from the recommended brands, weren't designed to be serviced very easily when they break as people usually dispose of them rather than have them repaired.

Emerson MS9700... • Answered on Jan 18, 2006

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