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You can start the Recovery from outside windows by holding down the ALT key and tapping F10 repeatedly
on startup. When the recovery loads you will be prompted for a password.
This should have been set by the customer if they have been into the Acer Recovery Management software previously.
If they have forgotten the password or you wish to clear the password you need to boot off the recovery disk that should have been created.
From the Acer toolbar at the top of the desktop click on the disk icon
Setup a password if requested.
After clicking on setup you need to click Create Password to continue.
Create a password and add a password hint (strongly recommended).
You now have the option of restoring from a previous Windows Vista backup or you can start the Acer recovery process.
The recovery is started by clicking Restore at the bottom of the window.
Further types of recovery are now presented.
Choose Restore system to factory default if you wish to run the hard drive based recovery and return your Acer computer back to it's original factory default state.
Note: The factory default recovery will wipe ALL data from the computer so ensure important data has been saved to disk before proceeding.
Enter the password that was previously set.
Confirm you wish to run the recovery process.
After confirming you wish to run the recovery process the computer will restart and restore all the original files
Complete the Out of Box Experience when prompted
After a couple of restarts the computer will run through restoring the preinstalled software that came with your computer and then be ready to use
hope this helps
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