It suddenly happened. I have my Creative Zen just one year and a half and last time that I tried to turn it on it just did not. I did not smashed it or soaked or anything. I reset it. Cleaned it up, Formated all, and the same message is coming........ Firmware Problem!!!! I have tried it all. I downloaded the Creative Zen Firmware 1.03.04 as the Creative site suggests, but my laptop just dont detect the device at all. Any suggestions?????
Posted by Vilyn25 on
press play/pause, press reset button and slide power button
will bring u to recovery mode
then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.
Posted on Apr 25, 2009
Tried to upgrade my firmware on the zen touch to be able to use it with Vista. Upgrade on XP and with media player 10 as Creative say. However player now only in recovery mode PC does not recognise player, cannot get any firmware to player shows version 0.0.10 on player screen. Any help appreciated
Posted by pilot213 on
I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;
1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737
Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.
Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
4. Re-install the Zen Driver and reboot the PC and then connect the
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.
Posted on Oct 19, 2008
errmmm i turnt my mp3 on and it came up with this option screen: Rescue Mode v1.13 Boot v1.2 HW V0.0.1 1. clean up 2.format all 3.reload OS 4. reboot uumm, i dnt know wot to do, i have all my songs on der and there is no way i can get them off.. rebboting hasnt solved the problem, can anyone give me any advice... i have a Nomad jukebox Zen Xtra 30 GB
Posted by billy... on
ok , so did this person who tried this first just try it out of frustration? This is so crazy but we tried 4 times before it worked. What the heck. Does anyone have any guesses as to why it worked.
Thank you thank you - you just saved me 300.00.
Posted on Dec 02, 2007
I turn on player, it says rebuilding library. A minute later it says FIRMWARE PROBLEM and it shuts off. I can't play any songs. Can it be fixed, what should I do?
Posted by jaime... on
To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all: (fix courtesty of cinderlee in creative forums) 1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection. 6. On the Zen- select "reload OS" 7. As soon as it flashes up "reload new firmware now via USB" click the language button 8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. once you are happy you can re-install WMP11 and it will work fine. Cheers!
Posted on Feb 15, 2007
My Zen Xtra was dropped the other day and now displays "hard disk problem". I have a spare laptop hard drive. Can I just replace the drive, format and install the fimware and then transfer songs back on it? Thanks much.
Posted by Jonathan... on
THIS WORKED FOR ME:
32. I bought one of these and used it on and of for 4 months. One day I got a "harddisk problem" and tried everything. Because I purchased in the US, Creative said that it was out of warranty but they would fix for £100. I looked around the web and found a thread that shows how to fix it. The solution, and this is a bit technical, is - seriously - to hit it on the right hand side very firmly on the right hand side with your hand whilst switching it on. It re-indexed and I've never had a problem since.
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Posted on Feb 08, 2009
i have creative zen nomad jukebox 1.03.02e (30gb) and did not get a disc with it and i cant find any any site that i can download the software on. I got the jukebox so that i could us it and as of yet i have not been able to.
Posted by Anonymous... on
Here is a link to the Creative Mediasource software for the Zen Nomad http://support.creative.com/downloads/download.aspx?nDownloadId=8183
Scroll down to the bottom of the page and click agree. This will start the download. Then run the program on your computer and you should be able to manage your Zen with this software. Let me know if it works.
Posted on Jan 30, 2010
It's jammed in Rescue mode and I can't seem to shift that from the screen. I tried rebooting but it returns to rescue mode
Posted by dom6356 on
When rescue mode persists, next link will guide you to perform a firmware update for the Nomad Jukebox Zen Xtra:
User's guide for Nomad Jukebox Zen Xtra:
Posted on Apr 20, 2010
i upgraded my zen xtra 60 gig to 80 gig, now i don't want to use zen xtra anymore, i made the 80 gig hard drive as an external hd, but my laptop can't read it, even all my pc can't read it, i hear the usb bleep, but it doesnt display the hard disk
i've tried the chkdsk
even map the hard drive
Posted by sweepbeast on
Unclear if you want to just use the HD as a drive, or whether you want to recover the MP3 data from it?
This may help to access the drive
Posted on Nov 09, 2019
I just bought a new battery old one wouldn't take the charge , new one won't charge either.
When I plug the charger in the unit works, will not work without the charger being plugged in.
Posted by kjgiants on
Please click on this link:
Posted on Aug 26, 2008
Can't find firmware downloads for this player at Creative Labs website. Also have Mac OSx system. Any help much appreciatedg
Posted by genejazzma... on
Hi and welcome to FixYa,
It would appear that the fix requires a Windows machine. Solution then would be two fold:
Your Creative Zen Nomad Xtra mp3 player uses a memory system similar to a flash/thumb drive much like the hard disk of any computer. Just as a computer on certain instances freezes/hangs, the same would happen to your MP3. Like again the computer, the OS would need to be re-installed. In your MP3 the OS is the firmware which has to be reloaded/updated.
Good luck and thank you for using FixYa.
Posted on Feb 14, 2009
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