I've had my creative zen touch for a while, but
First, make sure your HOLD switch (on top next to the headphone jack) is not
turned on. You'll get a msg. similar to this if you try to turn on your player
while it is engaged. Slide it AWAY from the headphone
jack. You should NOT see orange
underneath the slider.
If this doesn't work, try a soft-reset. Hold the power button down for
approx. 15 - 20 sec. Then try to turn it on normally.
Thirdly, you could try to remove the battery. This is like a hard re-set.
Remove the 4 screws in the back (DON'T LOSE THEM), take the back off,
and lift out the battery. Leave it out for maybe 15 - 20 minutes. Plug it back
in, making sure the contacts line up properly, replace the back & the screws
and try'er out.
Plus another thing
The problem could also be not the battery but the player itself. The player
manages the charging process. It's not as simple as pumping voltage into the
battery, it has to be managed. Overcharging a li-ion battery is a big no no,
big as in burn the house down big. That's why the player uses active circuitry
to manage and monitor the charging process. If the player is not functioning
properly, i.e. the firmware can't start normally, then the charging process
doesn't take place. That's a safeguard and it's a very good thing.
You can perform a little test to see if the player is actually trying to
charge the battery. Turn the player off. Connect the cable to the bottom of
the player, but not to the computer yet. Now, when connecting to the computer,
don't push it all the way into the USB port. Just push it in very slowly until
the player boots up. If you stop pushing in time the player will boot up into
normal operation mode (not connected to PC -- data wise). If you plugged the
cable in too far the player will try to make a connection to the PC. Unplug and
try again until you get the player working in normal operation mode, as if
operating off the battery. It will actually be operating off the power supplied
by the USB port. If you're able to operate normally, listen to a song or play
the radio or browse the settings menus, then you can be reasonably sure that the
firmware is in working order.
