20 Most Recent Arris SURFboard Gateway SBG6580 DOCSIS 3.0 Wireless Cable Modem Questions & Answers

Open Device Manager and set the wireless adapter Power tab to not turn off to save energy. Or modify Sleep mode to not turn off wireless adapters and USB devices. USB if you use a USB wireless adapter.

Arris SURFboard... | Answered on Jan 29, 2018

Sounds strange, unplug and plug it back in to see if you get lucky. If your sure there is nothing else preventing the wireless form being activated you might have to reset the router and hope that works. Good luck.

Arris SURFboard... | Answered on Dec 22, 2017

The ISP is correct in telling you not owner upgradeable. Only because the upgrade is their property. The firmware is coded for their cable lines to distribute the power levels through the cable. If you're having intermittent disconnects, you should call them and ask for a LEVEL3 tech to come to check the cable connections from the "TAP" (which is where the cable comes to home), it's possibly needed to rewire the cable and splitters in your home

Arris SURFboard... | Answered on Oct 31, 2017

Hi this is linda and am expert to solve your issues kindly call us to this number +1(518)348-9393, we are glad to help to resolve your isssues.

Arris SURFboard... | Answered on Oct 06, 2017

Try logging on to the Router and re-configuring/re-setting it.

Arris SURFboard... | Answered on Sep 28, 2017

May experience is that a lot of Apple products have problems with 5 Ghz wireless unless the conditions are near perfect. 5 Ghz has more difficulty penetrating things like walls than the older 2.4 Ghz. If during the setup you decided to disable the 2.4 Ghz, this could be the problem.

Arris SURFboard... | Answered on Apr 18, 2017

Are you trying to connect a customer owned SBG6580 to a Comcast network?

Arris SURFboard... | Answered on Mar 24, 2017

If you log into your router by opening a web page and going to "" log in, under "Firewall" turn OFF "IP Flood Detection" and "Firewall" this will fix that and make it like lightning.

Arris SURFboard... | Answered on Dec 27, 2016

The password that my Iphone required was the 20 digit key located on the sticker as WPA-PSK. Hope this helps someone!

Arris SURFboard... | Answered on Sep 12, 2016

Follow the steps one by one:
1.Open a browser window.
2.Type in the IP address for the modem
3.Type in the default Username: admin.
4.Type in the default Password: motorola.
5.Type in your new username in the Password Change Username field.
6.Type in your new password in the New Password field.
7.Re-enter your new password.
8.Retype your new username in the Current Username Password field.
9.Click Apply.
10.Write down your new password and default password for future reference.

Arris SURFboard... | Answered on May 30, 2016

Even though it's an Arris, try this:
1. Open a browser window.
2. Type in the IP address for the modem
3. Type in the default Username; admin.
4. Type in the default Password; motorola.

If that doesn't work, try "root" for the username and "motorola" for the password and reset it to factory settings. Then start again with the steps above and change the username and password to whatever you choose. Good luck!

Arris SURFboard... | Answered on May 04, 2015

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