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- Page 9 Questions & Answers
My Samsung tv keeps flashing smarttv and it won’t progress beyond that.
Sounds like either corrupted firmware or something went bang in a memory or controller chip, you could try a factory reset if you can find your model number on the samsung website. If you haven't tried this yet: unplug the power plug to the TV for about 10 minutes and then try again. Sometimes this will allow the caps to drain and clear any temporary faults.
Usually a factory reset involves holding buttons on the remote while pressing the power button etc. You should be able to find instructions on how to do this with your model number. Samsung generally is pretty good about this stuff being available.
on Sep 27, 2020
Hi, I live in FL...lightning capital of the world. We recently had a day with 3-4 severe lightning strikes. My Samsung PN64D7000FF plasma tv will not come on now.
A modern tv is as much computer as tv and isn't electronically robust having much delicate circuitry that is vulnerable to surges, spikes or transients.
A direct lightning strike isn't necessary to cause damage and lightning activity in the area is all that is necessary. A surge protector could provide some protection but in reality disconnecting the tv from the mains and the antenna is the best protection.
In the early days of radio when circuits were more robust, an external antenna and a good ground was often necessary for good signal reception, there would be a knife switch provided to disconnect the antenna and ground it whenever there was thunder around - a worthwhile precaution that unfortunately isn't practical today.
A tv that has failed during an electrical storm might be economically repairable or might not - only the repair guy could tell you this. My limited experience with this tells me although such a tv can be fixed it never seems to achieve the same quality.
on Sep 25, 2020
Samsung UN65NU6070 4K LED TV. What could cause no picture?
A black TV screen may just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it could be possible it could actually be your external device and not your TV.
-Reset ALL components by unplugging them about for 5 minutes including the TV. -Be sure all COAX CABLES and HDMI CABLES are tight and properly connected. -If you CAN pull up the TV MENU when you have the black screen, update your TV's firmware to be sure your TV is up to date and rule out the TV as the problem.
on Sep 06, 2020
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