Questions & Answers
What is the question mark mean on my screen
"?" on the right of the screen is about helpful instructions.
When you touch the ? , the printer display should show up some helpful instructions.
If the printer does not respond to press the ?, then try the below steps.
> Remove all the ink cartridges
> while the printer is ON, uplug the power cord from back of the printer.
> wait for 60 seconds. Plug in the power cord to the printer.
> Install ink cartridges when prompted.
2,098 views | 0 helpful votes
Cp2025 reset serial
You cannot generally reset a serial number for a machine, as that is a prime identifier for the machine that you are using. Can you please clarify the question a little bit? Why do we need to change the serial number?
306 views | 0 helpful votes
Flashing question mark
Flashing Question mark is attention light/ paper tray set wrong or paper jam either in user or under toner or in front right after pickup roller or cover open switch is on making contact or toner switch
check roller for wear my not be picking up paper last paper tray gets stuck in left side front check it
98 views | 0 helpful votes
I'm assuming you have the correct drivers loaded and correctly configured.
Set power switch to off.
Unplug it for 1 minute.
Plug it back in.
Turn it on.
If it still won't work, I suggest replacing the power supply.
If it still won't work, I suggest you replace it.
44 views | 0 helpful votes
Pickup roller broken
In many printers the pick up roller is not replaceable. In such cases the printer has to be serviced.
May i know the printer model name/ description to assist you better ?
31 views | 0 helpful votes
Cannot receive fax
make sure you have a phone line plugged in correctly (into the in plug) and set the printer / fax to recieve auto. Do not pick up the phone while recieving the fax, If thei does not work, check your setting in the software.
32 views | 0 helpful votes
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