I was just having this problem after I installed a new operating system on my computer. I finally downloaded the full setup (updated as of march 2009 on Toshiba's website)
Click on product updates towards the top.
I downloaded and ran the full setup instead of the standard one I had on my computer previously. Also, I don't know if you have a similar problem, but eventually I was able to connect to the gigabeat room, but when I put it in the windows media player mode, my computer didn't detect anything. For that, I had to right click on My Computer, Manage, and then go under Device Manager (left). On the right, you'll see a list in which you'll find the toshiba gigabeat. If it has a yellow ? or ! then go ahead and right click on it and try to have windows detect the driver itself. That solved the second issue for me, and my computer was able to install the driver itself and now my gigabeat is at least detected properly and connecting to my computer.
My current issue is different now where 15 GB of my music is unplayable due to some library updating failure :(
Anyway, hope the earlier part solved your problem.
Also, make sure when you run the update firmware, you follow the instructions correctly. Good luck.
on Sep 02, 2010