You probably didn't disengage the sewing machine mechanism. Hold the hand wheel steady so that it will not move with one hand. Use your other hand to rotate the knob in the center of the hand wheel towards you. When the unit is properly disengaged, the motor can't move the needle bar. When done winding the bobbin, you need to hold the hand wheel and then turn the knob away from you. See page 9 of the manual for the Creative 1471. Pfaff has the manual on the product page: http://www.pfaff.com/en-US/Machines/creative-1471 . The current link to the manual is http://www.pfaff.com/SiteMedia/PFAFF/Products/Machines/Support-manuals/creative1471-manual-EN.pdf .
I hope this helps.
Cindy Wells
If the left needle is closer to you than the right, you probably need a new needle clamp. Remove the needle plate and set the tip of the lower looper behind each needle and check to see if one needle is closer to the looper than the other one. If it is, have an authorized dealer replace the needle clamp. If they say you have to have a new needle bar also, that may well be true since a newer version of the needle clamp requires an updated needle bar.
Navigator Software
The Navigator software is launched whenever your machine is connected to the computer and the machine is on. This software communicates with the machine.
If this is not installed follow these steps;
make sure the machine is not connected to the computer.
start the install sowftware,
The install will then ask for the machine to be pluged in and turned on.
After the install is finished, restart the computer.
The light on the Pfaff 2029 is inside the machine near the needle threader. It's to the left of the needle bar near the front of the space behind the front cover. To access the bulb, first remove the accessory tray then use the bulb removal tool. Push up on the bulb as far as it will go and then rotate the bulb and removal tool one-half rotation counter-clockwise. To replace the bulb, insert the new bulb into the lamp changer and guide into the bulb housing. Rotate the unit one-half rotation clockwise. Remove the lamp changer and the bulb will stay in the sewing machine.
Pfaff has the manual for the Classicstyle Home 2029 on the product support site: http://www.pfaff.com/en-US/Machines/classicstyle-home-2029 . The current link to the manual is http://www.pfaff.com/SiteMedia/PFAFF/Products/Machines/Support-manuals/ClassicStyleHome2029-manual-EN.pdf?ext=.pdf . The light position and replacement is shown on page 4:2 (page 45 of the PDF).
I hope this helps.
Cindy Wells
I searched but did not see a service manual for that model using https://www.google.com
You might try asking Pfaff if they can provide it to you, although that is not guaranteed.
http://www.pfaff.com/en-US/
