We have a Toshiba Blue Ray which we have used for viewing Netflix. Two days ago it stopped allowing us to view - we also tried our WII and it does not allow on this either. What's wrong
This sounds like a problem either with your internet/network connection or Netflix. i would recommend a few steps to isolate where the problem is:
Step 1. Use another device, e.g. tablet, pc or laptop on the same network as your Blueray device/WII and see if you can connect to Netflix.
** If you cannot connect to Netflix, go to step 2.
** If you can connect, Netflix is fine, the issue is with the connection between your router/modem and the Bluray/WII console. Go to step 2.
Step 2. Take your laptop/ tablet and connect to another network, a friends or neighbors, or a hotspot from your phone. Then try to connect to Netflix.
** If you are able to connect and watch Netflix, the issue is with your network. Go to step 3
If you are unable to connect to Netflix, you may have a problem with your account. Contact Netflix support, who are normally very good at trouble shooting the problem.
** On the Bluray and Wii, disconnect from the network and forget this network.
** Next power off your modem and router, wait 10 minutes and power them back up again, modem first, then the router.
** Once all the right light are steady on both the modem and router, try to connect either the Bluray or Wii to the network and see if you can get Netflix to work. If yes, you are in luck! If no, you may need help from an internet professional or the 1-800 support line of your router manufacturer.
Hope that helps.
1/21/2021 9:29:34 AM •
on Jan 21, 2021