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Questions & Answers
Can not remove capsule and lever stuck
I had a similar problem, and it was down to high pressure remaining in the machine preventing the lever from releasing. You can test this by pressing the capsule in the machine (which will be much more solid than normal).
To fix, all you need to do is make a hole in the stuck capsule. I did this by drilling a small hole in the side of the capsule.
That releases the pressure (and a little spurt of coffee!), and the lever will release.
on Jun 02, 2020
Red light flashing does not turn to green on dolce
Same thing just happened to my Dolce Gusto Piccolo. It was off for 2-3 weeks, and after turning on, the light just kept blinking red forever. I tried pulling out water reservoir and putting it back repeatedly for a few dozen times (saw somewhere that air should be pumped out of the system), but It didn't help. Then I plugged out the power cord from the wall socket (while the machine was on), and plugged it back after a few seconds. Turned the Piccolo on, and it worked (blinked red shortly and turned green). Maybe it has something to do with induced current. And maybe pulling the water reservoir actually helped :)
on Mar 06, 2019
Why won't the lid open?
Part number is MS-622958 and it is still a current active part. Any Krups service agent will be able to order one for you. Let Google be your friend. I can't order it for you because I'm not in the USA and that is the only country your model is available for.
on Aug 20, 2015
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