20 Most Recent Hasbro Pop Goes Froggio Game Questions & Answers

Hi there, it doesn't seem as if there's any manuals or instructions for fixing anything with this toy. I looked on the Hasbro website, and it seems you can do a live chat with them between these hours:

Monday: 08:00 AM - 05:00 PM EDT
Tuesday: 08:00 AM - 05:00 PM EDT
Wednesday: 08:00 AM - 05:00 PM EDT
Thursday: 08:00 AM - 05:00 PM EDT
Friday: 08:00 AM - 12:30 PM EDT

I've included the customer service website as a link. Good luck!

Hasbro Toys | Answered on Apr 18, 2020

Hey, here's the Pony Care Guide, thought I'm not sure if that can help: https://www.hasbro.com/common/instruct/FurReal_Friends_Butterscotch_Pony_76471.pdf
You can try checking if the battery holder is corroded/dirty or not. It can be easily cleaned at home.

Hasbro Toys | Answered on Mar 17, 2018

Hey, replacement parts for Butterscotch can still be found on ebay, here's one: https://www.ebay.com/itm/263517990851

Hasbro Toys | Answered on Mar 17, 2018

Hey, have you tried changing the batteries? Maybe the battery compartment is dirty or corroded, if so a simple cleaning should do it.

Hasbro Toys | Answered on Mar 17, 2018

there is a problem needing , wanting and getting FIXYA does not have nor do we know where you need to look

Hasbro Toys | Answered on Sep 09, 2017

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