20 Most Recent Canon imageRUNNER 5020 Copier Questions & Answers


This error is idicating that the fuser motor is not turning. Rotate the green fuser knob to see if it is hard to turn. If freely turning then a gear, motor, or DC Controller board is bad. If hard to turn then try to find what is keeping it from turning. The motor Assy is behind the cover right next to the fuser knob. Good Luck.

Canon... | Answered on Jul 05, 2019


Hi. you need to clear that error from service mode first.
with the copier turned on do the next secuence
press aditional function
press 2 and 8 at the same time
press aditional function
Service mode should appear in the screen if it doesn't repeat the process
on service mode select COPIER
select FUNCTION
select CLEAR
select ERR
press OK in the lower corner
turn off the machine from main switch for a few seconds
turn on again and make copy test .
if problem persist replace the fixing thermistors

please rate this anwaser if it was useful to you

Canon... | Answered on Feb 25, 2019


Hello Ernest T,
If the main thermistor which monitors the temperature of the fusing unit (that hot as hell area) is out of postion this problem can occur. The thermistor determines when the fusing area is hot enough to allow the copier to display"READY". If it is backed away from the fuser roller it cannot reliably read the temperature and it may cause the copier to display suspended because it reacting as if because of a long copy run it could not keep up the temp and so it "suspends" as it tries to ramp the temperature back up. Make sure the thermistor is touching the fuser roller.

Canon... | Answered on Nov 03, 2015


check the toner hopper maybe the toner is empty or the hopper motor is failed to fuction

Canon... | Answered on Feb 20, 2015


Most likely is wrong paper size or type in the trays.

Canon... | Answered on Dec 19, 2013


Fixing thermister or heater problem

Canon... | Answered on Nov 19, 2013


cannon 6570ir e000014-0000 pls reset it

Canon... | Answered on Sep 30, 2013


plz chake the waste toner box. if it is full then empty it and arange his right place. if not done then chek waste toner position senser or change it or if not done then replace the dc controler.

Canon... | Answered on Jul 23, 2013

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