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Error code e000014-0000
This error is idicating that the fuser motor is not turning. Rotate the green fuser knob to see if it is hard to turn. If freely turning then a gear, motor, or DC Controller board is bad. If hard to turn then try to find what is keeping it from turning. The motor Assy is behind the cover right next to the fuser knob. Good Luck.
on Jul 05, 2019
Image runner 5020 will not print or copy
Hello Ernest T,
If the main thermistor which monitors the temperature of the fusing unit (that hot as hell area) is out of postion this problem can occur. The thermistor determines when the fusing area is hot enough to allow the copier to display"READY". If it is backed away from the fuser roller it cannot reliably read the temperature and it may cause the copier to display suspended because it reacting as if because of a long copy run it could not keep up the temp and so it "suspends" as it tries to ramp the temperature back up. Make sure the thermistor is touching the fuser roller.
on Nov 03, 2015
plz chake the waste toner box. if it is full then empty it and arange his right place. if not done then chek waste toner position senser or change it or if not done then replace the dc controler.
on Jul 23, 2013
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