20 Most Recent Jakks Pacific Spy Kit Questions & Answers

A bit late to the party, but two things come to mind. If the watch is new old stock with a few years on it, more than likely the battery is bad, it won't charge any more. Also, the power supply may be bad, I use 5 volt one amp charger, also, the manual says to charge it with the screen on, I tried that, and the battery will never be fully charged because the screen being on drains the battery faster than the charger can charge it.If the watch is working but the battery is low, connect the charge cable to the watch, then to the charger, otherwise the charger will pull the battery down too. So, let the screen go blank, then charge it, I have tried this method multiple times, and every time, assuming the battery is good, it fully charges in few hours. If you are adventurous, you can upgrade the battery to 450mah, it's a little bigger than the one it comes with, but lasts a lot longer, only a small amount of modification to the plastic strips made into the watch back need to be done, simply remove the strip closest to the electronics and it will fit just fine.

Jakks Pacific... | Answered on Mar 04, 2020

go to spynethq.com

Jakks Pacific... | Answered on Jan 03, 2019

If your watch has micro usb socket that regular micro USB cable and phone charger will work

Jakks Pacific... | Answered on Mar 05, 2018

All you need is a mini-USB to USB cable. Then use your laptop or any open USB port to charge.


Jakks Pacific... | Answered on Feb 09, 2018

Hello, Pdschanz -

Since the watch was a Christmas gift, it is probably still under warranty.

I hope you found and downloaded the instructions for the watch, saved them in a Documents file with a file name you can find again easily, printed the instructions, and read them thoroughly all the way.

If you have not yet contacted Customer Service for the watch, I suggest you do that after reading through the instructions and the FAQs near the end of the instructions.

This is the telephone number for Customer Service for Jakks Pacific Inc., manufacturer of the watch:
Malibu, California
Call weekdays during normal office hours, Pacific Time zone.

This is the email address for Jakks Pacific Customer Service:
[email protected]

Source of information:
Instructions for Spynet Video Watch with Night Vision

Best wishes.

Jakks Pacific... | Answered on Jan 21, 2018

Apres avoir telecharge adobe air (bouton rouge sur le site de spynethq.com allez ici http://www.spynethq.com/AIR/fr/SpyApp.air.zip Annonces Gratuites de Cours Particuliers

Jakks Pacific... | Answered on May 01, 2014

Ok, Now to download it, go to www.spynethq.com
put in your language, click the lock thingy, and then, before you click a thing, wait for the page to completely finish loading, then there should be a big red button, and you click it to install adobe air, and when you've got that, you click it again, and it downloads the client.

Jakks Pacific... | Answered on Oct 30, 2013

The external battery pack supplied in the box with the watch works in "Try Me Mode". There is a reset button on the back of the watch. Reset the unit and the USB port will work. I have two units that had exactly the same problem. Both are charging now!

Jakks Pacific... | Answered on May 22, 2013

Same problem. But I am able to set the location, time and date while usb connected. As soon as I pull it out, total failure. Even tried the RESET button on back, but nothing works.
Anybody... anybody?

Jakks Pacific... | Answered on Aug 23, 2012

Hi neil_t569,

There is a reset button on the back of the watch. Reset the unit and the USB port will work.

Hope it helps.

Thank you for using FixYa.

Jakks Pacific... | Answered on Aug 23, 2011

get ur USB and plug it up to the computer and and then plug it up to ur watch, and the computer has to be on, so play on the computer for a while and then it should be charged if not then u should return it or buy a new one.

Jakks Pacific... | Answered on Jul 29, 2011

If all else fails, read the instructions!! First would have been better.

Jakks Pacific... | Answered on Jul 05, 2011

well if ur using the battery wonder why it aint working you use the computer to chaarger if it says low battery im sorry but if your son has alot of rare data,he has to reset the watch back to normal time im wondering how u got the correct time ;(

Jakks Pacific... | Answered on Mar 06, 2011

Make sure the plastic tab is completely removed from under the store battery pack. My tab broke and we had to take the watch apart to remove it. Once we did this, the watch worked.

Hope this helps.

Jakks Pacific... | Answered on Feb 17, 2011

connect the usb plug from the watch to a PC or laptop while the pc or laptop is on.

Jakks Pacific... | Answered on Jan 10, 2011

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