20 Most Recent Metrologic Instruments 9520 Voyager Questions & Answers

Sounds like something is plugged in wrong or when you were moving it something came ajar. Sometimes cards in memory slot, pci slots or pcie slots come ajar when moving. Open desktop and inspect all your cards in their slots You will see what I am talking about if you open it up.
even if one of the cards is a tad crooked it will act like you are saying, it shuts down to protect itself and sometimes it is too late. Just push down on all the cards in slots to make sure they are firmly in place. See what happens.

Metrologic... | Answered on Dec 30, 2017

The "Beep" just means that the scanner has been presented with a valid barcode. (nothing more) The scanner has probably not been set up correctly as this is a common issue. the settings need to be set correctly for your environment. you should have a code book with some bar codes in (part of the manual) which can set all the options within the scanner, There is an option to recall defaults here is the electronic manual ftp://ftp.metrologic.com/pub/download/productmanuals/00-02544.pdf

Metrologic... | Answered on Jul 24, 2013

Perhaps you should ask for replacements and ask for a bar code scanner who reads 13 numbers because even how many times you try it over and over again if the function of the scanner is limited in reading 12 number the results will be the same..Hope it can Help you.

Metrologic... | Answered on Feb 15, 2013

Yes you can. Check at an authorized service station.

Metrologic... | Answered on Dec 28, 2010

Ok this is an old questions, but I had a similar problem recently. I found that I had to install Softwedge on the Remote computer.

I was trying to use the scanner over remote desktop. Remote dektop needs to have serial communication enabled. The computer that you are connecting to via RDP needs to have softwedge installed.

Metrologic... | Answered on Oct 22, 2010

Have you properly programmed the scanner? Are you sure the codes you are scanning are readable and are programmed as active in the scanner? Is the scanner set up to communicate properly with your PC/other device? I'd review the User's Guide and follow their instructions. Here's a link to the guide. Choose the first User's Guide on the list. Good luck

Metrologic... | Answered on May 27, 2010

Without knowing your application or scanner programming I can't be certain but it sounds like the scanner may be reading information on the code that you want parsed out. Check with whomever labels the units to find out exactly what is in the barcode (it's possible the "35 S " is not encoded) and then determine what you need to send to the program you are scanning the information in to. The scanner can be programed to pass along only specific characters that were scanned (i.e. the 13048) and to pre-pend or append additional characters as well (i.e. 35 S ). You'll need the scanner's programming manual to do that. Here's a link to the scanner's programming manual. Choose the first User's Guide on the list:
Good Luck!

Metrologic... | Answered on May 27, 2010

Try going to the manual and scanning the setup code for accepting a the I2of5 code.

Metrologic... | Answered on May 27, 2010

you will probably have to get another scanner or have the lights replaced

Metrologic... | Answered on Apr 09, 2010


All the serial drivers and utilities are available for download from Honeywell.com the company that owns the line. Assuming you Voyager is either the 9520/9540 model follow the link below and you will have access to all the relevant software for your device.

Hope this helps FixYa,


Metrologic... | Answered on Jul 09, 2009

It sounds like you are connecting to a serial port and you are trying to scan into a program that needs keyboard data. Download the "Softwedge" program from the Metrologic website.

Metrologic... | Answered on Apr 02, 2009

The MS9520 with RS232 needs the AC adapter plugged in to operate, the adapter plugs into the serial cable at the plastic "bulge". Cable part number is 53000c-3
Hope this helps, Terry @ TAG Technical INC

Metrologic... | Answered on Jan 19, 2009

You can reset back to original setting using your manual. If you are using cash register you need to look for the right settings in order the scanner will working.

Rate me SOLVED

Metrologic... | Answered on Sep 01, 2008

The last digit should be a parity Digit (used for error checking)

you may be able to clear this using the settings barcodes in the user manual

Metrologic... | Answered on Apr 18, 2008

Did you read the installation and configuration manuals? I download them from this website:

Your scanner might note be configured correctly.

here are the guides I downloaded:


And the MFG website where you can download the material:

The scanner and host system must use the same communication protocol. I have a feeling the scanner is not configured correctly. The USB and serial connectors are 2 different types of configuration, but there are more.

You can also download the drivers and POS software from there website.

Metrologic... | Answered on Feb 14, 2008

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