20 Most Recent TP-LINK 300Mbps Wireless N ADSL2+ Modem Router TD-W8960N Questions & Answers

You need to read the manual here.


It needs power and the router plugging into the line via the line socket.

A Ethernet cable needs to plugged into one of the WAN ports to configure the router, the other end needed to be plugged into a pc.

TP-LINK 300Mbps... | Answered on Mar 22, 2015

You can obtain a User Guide from here if you haven't got one:

It is in pdf format and the page you need is Page 4 of the manual (p 12 of the pdf). There are descriptions of all the lights on the front and their meanings when off, on, or flashing. There is no mention of a "lock light" such as you describe, and the flashing of some of the lights is to be expected under normal operation. Does the modem work satisfactorily? If it does then I would leave well alone. It would however be good for your peace of mind to go through each of the lights in turn and make sure that they are behaving as the manual suggests.
Hope this is helpful, if so would you please register that with Fixya

TP-LINK 300Mbps... | Answered on Dec 26, 2014

On most DSL modems, normal light states are:

Power - Solid
DSL - Solid
Internet - Solid or flashing quickly when data is being transferred.
Ethernet - Only on and flashing quickly if cable attached to it and an active device
Wifi - Solid or flashing with active data transfer

TP-LINK 300Mbps... | Answered on Dec 04, 2014

Try turning off all encryption in the wireless router, delete the SSID's wireless profile in your computer, then connect to the SSID with no encryption. Windows should warn you there is no encryption, and it may limit your connection speed to 54Mbps (802.11n requires WPA2/AES encryption).

But if it then connects OK like that, you know the problem is/was an encryption mismatch.

In that case, switch the wireless router back to WPA2-Personal or WPA2-PSK with AES encryption, delete the newly-created wireless profile for your wireless router's SSID in your computer again, and connect to your WiFi with encryption, being careful to enter the WPA2 passphrase (8 to 63 characters) correctly when prompted.

TP-LINK 300Mbps... | Answered on Apr 15, 2014

remove the ssid from your pc and try again . if not connected try another pc to check old device . if connected the problem with your first pc , if not connected the problem with your wireless router .
so check the wireless conf of router , or reset it .

TP-LINK 300Mbps... | Answered on Feb 13, 2014

Question: the connection to router disconnects OR the internet disconnects,
If router disconnect: then try being in range, choose a better spot, keep router in a good spot,
If internet disconnects, cal ISP get it checked, make sure you run ping test to make sure its consistent , here is an example,
open run: type cmd, hit enter,
type : ping google.com -t
hit enter, it should give regular pings without timeouts....if too many timeouts, internet service has issues,
call them and report..

TP-LINK 300Mbps... | Answered on Dec 10, 2013

The line speed is controlled by your internet service provider, not by your router. If you have something like AT&T as your internet service provider, then they sell 3 or 4 different line speeds or packages. The cheapest will get you the slowest line speed. So if you have a 300mbps router but you purchased AT&T's cheapest line speed it will never allow you to do downloads, uploads or streams at 300mbps. You gotta Pay to Play. :)

TP-LINK 300Mbps... | Answered on Jun 03, 2012

Unplug your router from the outlet then plug it back again to reset it.

TP-LINK 300Mbps... | Answered on Apr 18, 2012

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