20 Most Recent Brother MFC-7820N Laser Printer - Page 3 Questions & Answers

This is a well known fault on this model. unfortunately it is the main board at fault. It needs a new one. Srri

Hi there!
The message that ask you to manually feed the paper will appear if you have recently printed on a different type of media.
Does this happen from only one application like Microsoft Word? If it does try printing a test page or a document from other application like Notepad or Wordpad.
If the same issue occurs go to the Printers folder (under control panel) then right click on your Brother printer icon, left click on Properties, click on Printing Preferences and make sure that Tray 1 is selected for the tray, Plain paper for paper type. If changes have been made make sure to click on the apply button to apply the changes.
If it only happens to one application like Microsoft Word. Click on File ( or the orb icon on the upper left hand corner) then Print, then Print again click on Printing Preferences and make sure Tray 1 is selected and Plain Paper.
Hope this helps! Thanks

clean the glass, especially the little glass. at left side of you, if using feeder all paper pass it.
if not changed it's mean the lifetime drum is over.

Hi there !

You need to replace the drum unit of the cartridge and i believe that the part life had ended. you can view this on the LCD monitor of the printer. Go to menu and choose LAN setting. Choose machine parts and check the drum unit is it says life ended. You need to replace that drum unit.

Another way for temporary purposes, set your print quality setting to PHOTO setting. It will print darker than before but not on taking photocopy.

Hello,

Ghosting is caused by a worn drum unit. The printer drum is used to transfer the image to the paper and is coated with Teflon, when the coating is worn the toner sticks to it a bit and you get the ghost images. The part number you need to get for the replacement is DR350, they are available online or at Office Depot, Staples, Etc.

I hope this helps, if so please rate our solution.

BuddyMc

The rollers are worn out or dried out and may need to be replaced, if available from Brother. In my experience, if the rollers are shrunken, over the years, they will pull more than one sheet of paper due to tension not being as high as normal. Also, fan the paper before putting it in the tray to reduce the likeliehood of this happening.

Good luck on this repair.

http://welcome.solutions.brother.com/bsc/Public/CountryTop.aspx?reg=eu&c=gb&lang=en
see this page for instruction
i hope this helpfull i you think this helpfull please rate very helpfull or helpfull
thanks for using fixya

I had the same problem for a few days. The paper only makes it a couple inches through the last rollers entering the output tray and the rest of the paper forms pleats like accordian bellows. This started to happen nearly every time. Changing the paper, toner and drum as well as cleaning do not help. Lift the scanner, which covers the output tray, and watch to see that the rollers at the back of the tray are actually turning when printing. If they are turning, then the paper should come right through into the output tray without forming pleats. You can push down on the four spring loaded bottom rollers at the back of the output tray to check that they will let paper through. My printer stopped making the pleated sheets.

I assume by software you mean drivers. The drivers for your printer and the Driver Deployment Wizard can be found here:

http://welcome.solutions.brother.com/bsc/public/as/au/en/dlf/download_top.html?reg=as&c=au&lang=en&prod=mfc7820n_all

Trust this is helpful. Please vote. :)

ok here is the procedure for that.

1) open the front cover of the printer ..that is the cover that allows you to pull out the drum/toner, but leave them inside the machine

2)push the options button:located on the left side of the control pad)

3) type *00 on the keypad

this will reset the printer and the "toner end of life" message should go away, leaving your printer thinking it is brand new again !

Unplug the printer from AC outlet.

2 Make sure the printer is not connected to your PC. Disconnect it, if it is connected.

3 Go to the link to download MFC-7820N driver. Select your operating system and language and download the driver.

4 Double click the downloaded file to extract it.

5 Open the folder extracted in Step 3 and go to the "Setup" folder.

6 Double click the "Setup.exe" file while holding down the Shift key on the keyboard. This will start the installation. Follow the instructions on screen to complete the installation.

7 Connect the printer to your IBM laptop via USB or parallel cable that came with the printer. The MFC-7820N comes with both the USB and parallel interfaces. You can use either one to connect to the laptop.

Hi,

Follow the below steps :-

1. Turn off the power switch.
2. Open the flat bes scanner cover.
3. Get a lint free cloth such as a coffee filter or paper towel.
4. Get isopropryl alcohol (greater than 90% is best).
5. Dampen the cloth with the alcohol.
6. Locate the smaller, rectangular glass window, on the left side of the flat bed scanner glass.
7. Clean the glass.
8. Don't forget to dry the glass too.
9. Turn the machine back on.

In my experience, this will fix this kind of problem, in more than 90% of the cases.

If the problem persists, you need to get the unit repaired. This is because of some problem in the Tube, CCD problem or maybe in circuit board. It is related to the hardware that illuminates the paper and the hardware that absorbs the reflected light to take a image of the paper and store it.

[ Light Tube = one which emits light on the paper. There will be 2 separate ones for the feeder mechanism and for the flat glass one.
CCD = charge coupling device and its job is to convert the scanned image to digital form. ]

This is not a software problem, else you even the copies from glass bed would be bad. And so, you need physical intervention by some professional and repair/replacement of parts.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Please refer to the following link:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_7420_7820N_EN_1156.PDF

On page 97 of this user's manual, the procedure to clear a paper jam inside the drum unit & the toner cartridge assembly is illustrated.

Check & clean the SMALL glass window under doc feed unit. Likely there are marks on the glass causing this.

There are small black rollers just where the paper exits the machine. These become hard & shiny. Scrub them with green scouring pad moistened with an alcohol based cleaning fluid then dry them off. If they are now black & tacky your problem should be solved.

The brother website has a great troble shooting area. Also if you can not get it fixed using the website the people at brother customer support are very helpful. I am talking from experience.

most paper has a smooth side and a little less smooth side, try flipping the paper. in the pack use the top side as the printing side when u load. try a different brand of paper could easily correct the problem,

some feed trays work best when nearly full also, try half full etc.

Try cleaning the corona wire of the drum unit.

You need to open the front cover of the machine and remove the cartridge (drum and toner) On the top right there is a tab that you need to slide from left to right about 20 times, then bring back to home position

Try this:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_7420_7820N_EN_1156.PDF

It is a PDF of your manual. it will tell you where all the parts are.
Hope this helps.
Brock