20 Most Recent Visioneer OneTouch 8920 Flatbed Scanner Questions & Answers


How can i install visioneer one touch 8900 usb

The 9420 visioneer Scanner driver will run the 8900 scanner. first,go to visioneer and download the .MSI file for the 9420. Run it. The driver files will be found in directory: C:\Visioneer\OneTouch 4.0\9420 Drivers.next, find the 8900 drivers.they will be in c:\ Windows\twain_32\vizscan8xxx. open the file and look for rtscan.dll Rename it old rtscan.dll.if you can't find them,either use Device manager to show you where they are. or you can reinstall the Driver(Xp\2000\Me\Win 89 from Visioneer site. Rename the rtscan.dll file which will be in the twain_32 folder(see above). copy all the files in 9420 Driver file to the c:\Windows\twain_32\vizcsan8xxx folder. turn your scanner on.windows should find the drivers and install the scanner.
5/20/2014 9:28:57 PM • Visioneer... • Answered on May 20, 2014

I have a visioneer onetouch 8900 and my new

.the Visioneer 9420 scanner program will run the 8900. You can run Visioneer 8900 in Windows 7, and Vista. uing thedriver for9420. Please type 'Can I run Vissioner 8900in vista? you should see a web site for icrosoft forums that gives the steps involved to get your scanner to work in both Vista and Windows 7.0
5/20/2014 8:50:16 PM • Visioneer... • Answered on May 20, 2014

I need to install my scanner but do not have the cd.

Try this download site for the drivers. http://www.opendrivers.com/categorycompany/16/11669/scanner-visioneer-free-driver-download.html
9/22/2013 1:30:05 AM • Visioneer... • Answered on Sep 22, 2013

I have upgraded to Windows 7. Where can I get

You can't. This is an older model, "end of life" per Visioneer, and they never released drivers for any system later than XP. If the XP drivers don't work, you'll need to replace the scanner with a newer model.
8/31/2011 2:31:48 AM • Visioneer... • Answered on Aug 31, 2011

I now have Windows 7

Hi, Did you use a software to transfer the files from the Old XP computer to the new Windows 7 computer? If there is, that should be the program that changed the file extension on the paperport files that you have. You can try this link to convert the .max files that you have.
Thank you for using Fixya.
7/21/2011 6:51:25 PM • Visioneer... • Answered on Jul 21, 2011

Scanner will not scan, says it is in locked

The locking tab protects the scanner's scan head by holding it securely in position. Lock the scanner when transporting it from one location to another, but always remember to unlock it before scanning. The scanner will not scan when locked

Looking the bottom, upside-down, with the back/bottom (power cord side) down. The lock is in the upper right corner. It is a slide style tab. Move up to unlock the bed.
Look on the users installation guide page 7 for illustration.
Need the guide, just ask.
Please let me know if this answers your question. OK

Thanks for using FixYa - a 4 THUMBS rating and POSITIVE Comment is really appreciated for the FREE answering of your question.
2/18/2011 2:42:38 AM • Visioneer... • Answered on Feb 18, 2011

I dont have the cords to hook up my scanner where

You can get them at your computer shop of choice.

1/30/2011 8:12:36 PM • Visioneer... • Answered on Jan 30, 2011

I am in need of

I'm afraid that won't happen. Visioneer's drivers are only good through XP Service Pack 1; they won't even support XP Service Pack 2 due to the increase in security measures. There is no Windows 7 driver (or Vista, for that matter) and they don't plan on developing/releasing one as the product is discontinued.

Sorry...but hope that was helpful.
1/16/2011 8:30:00 PM • Visioneer... • Answered on Jan 16, 2011

'Unlock the hardware lock' message

Does the scanning carriage move at all when the scanner is starting up? If not, then it might have stuck and needs to be moved back and forth a couple of times manually to loosen in, with the power not applied of course, and for that you would have to remove the glass most probably.
Also observe if the belt that moves it is properly attached to the carriage, placed over the motor gear and the support gear at the other end.
Of course the motor itself might have failed, or it's control electronics.
9/21/2010 4:04:10 AM • Visioneer... • Answered on Sep 21, 2010

Can I use my Visioneer 8920 with my new computer

Yes you can use the Scanner with Vista O/, However you will not be able to use the same software or Icon like you did before in XP

Once you connect the Scanner to Vista O/S, it will install the pre-installed Drivers for this Scanner.

You will have to use Application programs to SCan like MS Paintbrush, or Windows Gallery or Microsoft Image Edition or PICASA etc.

Or you can also open Control panel and click on SCanners and Camera and double click on the Visioneer Scanner to use it.

Visioneer Scanner Drivers/Software for Vista are not yet available from the manufacturers so this is workaroud for you to use your scanner
6/29/2010 1:46:28 PM • Visioneer... • Answered on Jun 29, 2010

My twain will not work, the kids scratched my disk

You can download the driver for supported OS versions from http://support.visioneer.com/products/8900/downloads.asp (the rest of the software from the disc is not available for download). In addition, you can order a replacement CD from the above site (scroll down to the bottom of the page). There are products that can repair the CD but I do not know how well any given product works.

I hope this helps.

Cindy Wells
6/27/2010 4:48:40 AM • Visioneer... • Answered on Jun 27, 2010

I just need the user's manual


lists it
5/24/2010 1:04:47 AM • Visioneer... • Answered on May 24, 2010

Infected file download

You can download from


3/29/2010 9:38:55 AM • Visioneer... • Answered on Mar 29, 2010

Visioneer OneTouch 8920 won't connect

If it is a usb device and it doesn't sees it ..just change the port until it sees it ...
Another thing to do is to go to control panel and run the add new hardware wizard...You can run the driver first to be sure it is in the system and after that run the wizard ..., but in a normal way it should see the usb unknown device and try to install it auto...
if it is not a usb device ..just connect it ...go to device manager by right click on the My computer icon ...properties./hardware /device manager ....here you should see the printer in yellow color and with a ask sign meaning that its missing the driver ...If you do not see it ...just right click on computer in D manager ///and choose scan for hardware changes..it should bring it to sight ..
after that right click ..and update driver ...if the driver s not an installer just browse from the update driver wizard to the location of the folder with the driver and it will take it ...
let me know if it is anything else...BY the way ..be sure the printer it is powered and on...before trying to install it ...otherwise it will not see it ..
Have a nice day and please do not forget to rate if it was helpful...
2/1/2010 6:14:51 AM • Visioneer... • Answered on Feb 01, 2010

How do Install the 8920 drivers on xp sp3

it doesn't matter ..just install the driver for xp...there are no difference on drivers for the same operating system ...the service pack are mostly security and management issues..and do not affect the drivers ...if you got the driver for xp...just install it and it will work just fine..

1/6/2010 5:45:08 AM • Visioneer... • Answered on Jan 06, 2010

Scanner not working

There is not a driver available for Windows 7. One thing you can try is to run the software in windows XP compatibility mode if your version of Windows has it. When you go to run the software disc for the scanner goto my computer and right-click on the icon then click properties. You can then set the compatibility mode to run on XP. Then run the software by double left click on the icon after you have set the compatibilty mode for XP. I cannot guarantee this will work but it is worth a try. If you download the software to the desktop the process is the same.
12/24/2009 4:49:47 PM • Visioneer... • Answered on Dec 24, 2009
Not finding what you are looking for?
Visioneer OneTouch 8920 Flatbed Scanner Logo

54 questions posted

Ask a Question

Usually answered in minutes!

Top Visioneer Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6493 Answers


Level 3 Expert

4383 Answers

Mehandi Husain ...

Level 3 Expert

1654 Answers

Are you a Visioneer Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

OneTouch Visioneer

  • OneTouch Visioneer

Most Popular Question

visioneer onetouch 8900 new

  • Office Equipment & Supplies