20 Most Recent Shoprider Sprinter XL4 Deluxe 4 Wheel Scooter Questions & Answers

I don't know the answer but I will take a guess.

These mobility scooters use a lot of electronics. Switch mode power supplies are a way of controlling a dc motor more efficiently than with rheostats or the solid state equivalent, large power transistors. There are also electronics and relays to change the polarity for reversing and further electronics to prevent the scooter being able to reverse as fast as it goes forward.

When two motors are used they could share some of the same electronics or the electronics could be duplicated for each motor. While this would provide a fairly basic control there are some considerations, namely the front wheels travel further than the back when going around corners and during this the rear motor will be pushing the front motor and it will be acting as a generator.

The circuitry has a lot to do as apart from controlling each motor it must synchronise them so they consistently produce the same effort and at the same time allow the front motor to speed up slightly when cornering so the rear motor doesn't have to push it.

Clearly it is a requirement the two motors must talk to each other via the circuitry. While it would be better that each motor provides torque feedback, such a system would be complex and expensive and so it is more likely the current each motor consumes is monitored and synchronised via intelligent circuitry.

From your description I suspect the problem is a breakdown in communication between the two motors or the current monitoring or the synchronisation circuitry.
Usually scooter manufacturers assemble all the circuitry on a single board and seem reluctant to offer a checking and repair service, preferring instead to sell complete boards at inflated prices.

Double checking all the connections might produce results but the chances are you won't be able to go much further without a complete circuit diagram.

Shoprider... | Answered on Sep 07, 2016


When you say that you put in a new battery, I hope you mean new batteries. This particular scooter takes 2 batteries and just changing one will leave the remaining one in poor condition. Make sure that you have replaced the batteries with the correct size and type. This scooter takes 2, 40 amp hour batteries. Sealed gel AGM batteries are preferred. The batteries should have the number 40 on them with a date code. You need new, fresh batteries to have them work properly. A date code tag of A1 indicates the A month(1st month) or January of 2011 (1 is for 2011). If you are not sure of the battery condition a local shop can load test them for you.
There is a possibility with a 5 year old scooter that a worn motor/brake will cause excessive current draw and drain your batteries. A qualified technician can determine this for you with a service call.
Hope this helps.

Shoprider... | Answered on Feb 21, 2015

Request the wiring diagram from Shoprider.

Shoprider Health... | Answered on Nov 03, 2020

Ask for the receipt. And request for a test run to see if it meets all your requirements . Then you're good.

Shoprider Health... | Answered on May 13, 2020

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Shoprider Health... | Answered on Jan 22, 2020

hi what type have you got , a coupler, a piece of plastic that sits between the motor and gearbox normally a white colour ?


Shoprider Health... | Answered on Oct 21, 2019

hi, make sure the freewheel lever engaged, so you can't move the scooter, turn it off and on, ?

Check the motor brushes making sure they can be removed easily if not that's the issue , refit them, taking care not to crack the brush caps.

Wig wag or called a throttle lever ,is it loose ? .

At worse it a controller fault ...


Shoprider Health... | Answered on Oct 20, 2019

hi, i do have one , message me please , do you have the old one ? as they can be repaired cheaply.


Shoprider Health... | Answered on Sep 13, 2019

Probably about 20 to 25 miles depending on the weight it is hauling and the inclines it has to climb. The 20-25 miles is on a level surface, no gravel.

Shoprider Health... | Answered on Jul 04, 2019

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