20 Most Recent Kwikset 90711P Venetian Bronze SmartCode Smart Code Deadbolt with One Touc Questions & Answers

I did not find any direct information or solutions on the Kwikset web site, so I suggest that you contact them directly. Here is the contact link:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

I presume you figured it out by now, but if the tailpiece is installed wrong in many deadbolts, the key won't come out in one position or the other. It's called a "timing" problem and the way to fix it is to take it off the door, turn the tailpiece a half circle and put it back on the door. Usually Kwikset locks are designed so you can't put it in the wrong way, but it can happen. (If it's not the timing problem, then the deadbolt unit is defective or broken. They are designed to fail in a way that keeps them locked, so this could be a sign that someone tried to break in, or that someone used the extended bolt as a way to stop the door from closing and it hit the door frame too hard.) The best way to install a deadbolt lock without the instructions handy is to look at the "lazy" cam and see if there is a way to install it wrong and don't install it that way. Example: If there are 2 ways for the tailpiece to fit in the deadbolt unit when the deadbolt is retracted and only one way for the tailpiece to fit in when the deadbolt is extended, then install the lock with the deadbolt extended and you can't install it wrong.

Check out the videos. Some have a decorative cover that hides the screws. https://www.google.com/search?q=remove+the+latch+of+a+deadbolt+with+no+latch+screws ..

Check out the video https://www.google.com/search?q=set+the+code+for+a+kwikset+deadbolt ..

recheck and test batteries

Replace the batteries with new Duracell. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Or claim on the Warranty https://www.kwikset.com/products/detail/909-smartcode-traditional-electronic-deadbolt

• Lifetime mechanical and finish warranty, 1 year electronics warranty

..

then go to a store in person and do the searching that needs done

Nothing.

No. Fixya doesnt manufacture anything. Fixya is for questions and answers and for fraudulent spam postings.

https://www.kwikset.com/Customer-Support/Product-FAQs/faq/50160000000HiTwAAK.aspx https://www.locksmitheugeneoregon.com/residential/4-ways-to-identify-your-keys-and-locks

In our window system we can get more things http://fileexplorerwindows.com for the work and its so good for us.

I don't know if this is the best answer, but I would try to slip a heavy credit card between the door and the jam where the knob is. It may be a quick solution for the moment.

Have you released the knobs? They are held on with a small depression thing on the stem of the handle. Press this in and pull on the knob to release it. Try the video it may be of some help but do the opposite to the fitting.

notify kwikset

notify manufacturer or locksmith