20 Most Recent Maxi-Cosi Loola Stroller Questions & Answers

Hi KarenIf you're in the UK and your Loola is under 2 years old please contact your retailer with proof of purchase for them to send it in for our engineers to provide inspection & repair under warranty terms and conditions.If you're in the UK and your Loola is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to book in for chargeable inspection and repair work required. Standard cost is 39.99GBP and this will include courier collection and delivery for the item.If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent through to the customer care team who can best assist you.

HiIt needs to be sent in for inspection and repair work required.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiNo the Mura carrycot is for use on the Mura chassis only.For the Maxi Cosi Loola you need Maxi Cosi carrycot.

If the wheel is remaining locked it indicates the wire is broken or has come off the necessary componant within the handlebar.If the Loola is under 2 years old return to your retailer with proof of purchase for them to send to the engineers for inspection/repair work required under warranty terms and conditions. If it is over 2 years old or you do not have proof of purchase contact 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable repair. Standard cost is 72GBP and includes courier collection and delivery.

Good Afternoon

Due to the safety implications of this being incorrectly re-fitted it is not advised that customers attempt to carry out repair work.

In the instance of repair work when the unit is under 2 years old please contact your retailer with your proof of purchase.

In the instance of repair work when the unit is over 2 years old or you do not have proof of purchase please go to www.maxi-cosi.com and select the country you're in, then go to the "Contact Us" tab to be put in touch with the customer service department in your country for further advice.

Good Afternoon

Are you a UK customer?

If you are, and the product is under 2 years old, please contact your retailer with proof of purchase for them to send the product to our engineers for full inspection & any repair work required under the terms and conditions of the warranty.

If you are a UK customer but the product is over 2 years old or you no longer have your proof of purchase please contact the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable inspection and repair work required. Standard charge is £60 and this will include courier delivery service of the unit back to your address; in addition you will need to make arrangements and cover costs for the product to be sent by courier into our engineers.

If you're not a UK customer please visit www.maxi-cosi.com and select the country you're in and use the "contact us" tab to get in touch with the customer service department in your area.

Hello In some countries Maxi-Cosi do have service centres where inspection & repair is possible. You should contact your local Maxi-Cosi office (Facebook or via Maxi-Cosi website, "Contact Us" option) They will be able to advise you.

Hi Maxi-Cosi do not produce the adapters for the carseat to be used with Mamas & Papas chassis. Adapters would be designed, tested, approved and sold from Mamas & Papas. If the adapters do not fit the carseat they need to investigate this for you. The CabrioFix carseat is only one model and regardless of date of manufacture all Maxi-Cosi adapters for CabrioFix are the same. (For using Maxi-Cosi carseat on Maxi-Cosi pushchair chassis)

Hi Rita The base will need to come in for our engineers to provide inspection and repair required. Please contact the customer care team to book in.

The unit will need inspection / repair. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Please contact Dorel USA direct with your enquiry

Hi Which model Maxi-Cosi carseat do you have?

Hi If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi Grip the grey section on the support leg. Under this grey section you will feel buttons on either side. Grip the buttons tightly to depress to extend or shorten the support leg.

Hi Please contact Dorel USA directly for assistance with your enquiry.

Hi The foam handlebar cover on the Maxi-Cosi Mura chassis is not designed to be removed.

Hi Move it forward before attempting to pull it up or move it down, it needs to be unlocked before it will move.