20 Most Recent Fisher Price Laugh and Learn Baby Grand Piano Questions & Answers


Hello, Bugsy243 -

First, did you replace the batteries in the Laugh & Learn Baby Grand Piano?

If you do not know how to do that, this is the link to the instructions (PDF document):
https://service.mattel.com/instruction_sheets/J9163pr-0920.pdf

You will need Adobe Reader software (free) for the PDF document. If you choose to save it after downloading, I suggest you save it to your Documents folder and give the file a name you can find later . . . something like: Fisher Price Baby Grand Piano. You can also print the instructions for easy reference.

The instructions for the toy state in the CARE section (page 2):
* This toy has no consumer serviceable parts. Do not take this toy apart.

Note: I do not find any other troubleshooting information (besides changing batteries) in the instructions.

Page 6 of the instructions provides the phone number for Fisher Price Consumer Relations:
800-432-5437
9 AM - 7 PM (Eastern Time), Monday - Friday
11 AM - 7 PM (Eastern Time), Saturday
Note: This is the telephone number for the USA. The bottom of Page 6 of the instructions gives numbers for other countries.

After changing the batteries, if the toy piano still does not operate properly, I suggest calling Fisher Price Consumer Relations to find out if there are tips for correcting the blue key and sun hands problems.

Note: If you find the toy piano still does not work properly and choose to purchase a replacement, please send the non-working toy to electronics recycling.

Best wishes.

Fisher Price... | Answered on Jan 26, 2018


Hi, we have exactly the same problem with our baby piano. The sun, hands and music note not moving or doing anything it suppose to do. Did you manage to get it fixed?

Fisher Price... | Answered on Mar 13, 2015


Is the battery installed backwards maybe??

Fisher Price... | Answered on Sep 19, 2014


try other batteries. check the metal ends where batteries connect
if corroded scrape with knife blade

Fisher Price... | Answered on Sep 19, 2014


if u remove the legs it will make the system board free , is not recommended but you can cut the legs and sand but you can never use it again sorry bay it help.

Fisher Price... | Answered on Apr 21, 2012


Should just use a philips head screwdriver. All screws are probably on the bottom. All electronics are probably screw down to the top white part. Hope this helps.

Fisher Price... | Answered on Jan 23, 2012


Check the battery connections for corrosion. An emory board, finger nail file will help remove
any debris and may help it come to life. After cleaning the connections put the batteries
back in and with the toy on press the buttons and twist the batteries. Sometimes moving the batteries
will show you which one has the corrosion and you can clean it from there.
Good luck.

Fisher Price... | Answered on Apr 27, 2011


Fisher Price Music box: to open, remove the four screws from the bottom, open the two parts as wide as possible without using too much force. Using a small flat blade screw driver, insert between the red cover and white top where the wind up knob is located. Pry the red bottom out far enough to allow the ring surrounding the knob to slide under the red bottom. The box is now open.

After repair, and re-assembling, make sure the wider part of the wind up stop wheel faces the front of the player, otherwise the wind up knob catches and slows the mechanism.

Fisher Price... | Answered on Nov 22, 2019


Contact them direct for repair. The Contact link is at the bottom of the page.

https://www.fisher-price.com/en_ca/index.html

Fisher Price... | Answered on Nov 05, 2019


As we can not fully see the damage my best bet would be to take it to a local "Mens Shed" where I'm sure they can fix it for you.

Fisher Price... | Answered on Jun 06, 2019


Check power supply and switch operation.

Fisher Price... | Answered on May 28, 2019

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