Hi Imran,I realise you probably resolved this issue a long time ago, but this may help others with the same problem (Card Jam on Rio Pro / Enduro / Enduro+).Immediately after the Card Jam - Please clear printer mechanism, there should be an error number. All card jam errors begin with
06:??.
Most common would be Card Jam 06:05.This error means that the
rear card sensor has detected a card.However, the card has not past through the sensor. This could indicate a failed card sensor (always on). This may sometimes be caused by static on the cards.To confirm this, switch to '
Hand Feed Mode' (on the front panel:
Menu ->
Hand Feed Mode ->
ON). Cards are then fed (when requested) from the hand-feed slot on the front of the printer. If the error changes from
Card Jam 06:05, to
General Error 24:08, this would suggest a faulty rear card sensor (very rare).Try leaving the printer switched off, and with the DC power disconnected for a few hours. If the problem persists, you should contact
Magicard Technical Support.With Best Regards,MC.