20 Most Recent Magicard Alto Card Printer Questions & Answers

Hi There,

Go to;


Enter your printer's serial number in the QuickSearch box.
Follow the instructions for installing the 'Alternative' driver.
This driver will work with Vista.

Magicard Alto... | Answered on Sep 29, 2012

Search online for magicard dyefilm and you will find many suppliers.

Magicard Alto... | Answered on Feb 29, 2012

The printer driver must be set to print text with the K resin panel.
If the text is part of a bitmap image and not a true-type font then it will print from the coloured panels and be dark grey.
To create the correct green on the card you need to change the RGB values so it prints correctly but look wrong on the badge design program. Even different printers print the same colour differently.

Magicard Alto... | Answered on Feb 17, 2010

Hi, You can order a new power supply for your Alto Printer (part number P1-0034/R) from you magicard approved dealer or contact the manufacturer www.magicard.com directly who will advise you where to buy it from.
All the best,

Magicard Alto... | Answered on Feb 15, 2010

Hi There,

Sorry to hear you are having a problem with your Alto printer.

A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.

To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;


Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.

Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.

The Magicard part number is RIO/0037/R

If you contact your local Magicard service centre they will normally stick one in the post free of charge.

I hope this information is useful to you.

With Best Regards,


Magicard Alto... | Answered on Nov 12, 2008

Reset the driver to all default settings and see if that changes behavior. This should be checked both at the Windows default settings for the driver, and also check through the printer-properties accessible from your badge-printing software.
Check your power-supply to be sure it's the one that came with the printer - improper voltage/amperage can cause dark or light printer, depending on what you have vs. should-have.
Make sure you're using genuine Magicard MA300YMCKO ribbon - there are sometimes knock-offs infiltrating the market through non-dealer channels - particularly on 3rd-party marketplace sites. Get one from a source known to be an authorized dealer to be sure you have the real thing.
If it is still printing dark after the above are all checked, contact a dealer for service options. If in the USA, we'd be happy to assist.
Good luck!
Safe-Card ID Services
Charlotte, NC USA

Magicard Office... | Answered on Jun 03, 2019

That error can be caused by several conditions.

1. Make sure the printer driver is set properly for the ribbon type you're using. For example, if you have a MA100YMCKO ribbon, make sure the driver is set for it, rather than the MA1000K or MA250YMCKOK ribbon. NOTE - you must have Windows admin privileges to be able to adjust driver settings.

2. Make sure you're using a compatible ribbon type. Magicard makes many ribbon types, and they're not always compatible across all printers. Make sure the ribbon you have IS specified for the Enduro+ printer.

3. Update your firmware. All ribbons contain an RFID tag that informs the printer of the ribbon type, print-count, manufacturing site, lot-number, etc. If you have old firmware, it may not properly recognize the ribbon, resulting in this error condition.

4. Try an alternate ribbon. On very rare occasion, one of the ribbon RFID tags is missing or corrupted. The likelihood of 2 separate ribbons having the same issue is very small.

5. The printer may have a bad RFID-tag reader/sensor, which would have to be replaced by an authorized service center.

If you're in the USA, and we can help further, please don't hesitate to contact us.

Safe-Card ID Services

Magicard Office... | Answered on Jan 24, 2018

Hi There,

The most common reason for General Error 24:08;

Hand Feed Mode is ON. (only time this error is shown)
The printer expects the card to be fed from the manual card feed slot at the front of the printer.
If the card is 'manually' fed from the rear of the printer (with the rear card hopper removed), then this error message will be displayed.

Hope this helps,

Kind Regards,


Magicard Office... | Answered on May 20, 2014

Hello Morna,

Sorry for the delay in replying to your request.

The Opera is quite an old printer model now.
It may not be economically viable to have it serviced.

However, if you have a specific problem with the printer let me know.
It may be something very simple that you could deal with yourself.
There are some common faults with very easy fixes.

Kind Regards,


PS. If you would still like to return your printer for service. Send an email with the printer details (serial number) to;

[email protected]

We can then put you in touch with your nearest service centre.

Magicard Office... | Answered on Apr 15, 2014

Hello gkutlenios,
This solution is probably way too late for you, but maybe it will help others with the same problem.
A thin White line (or sometimes lines) running along the long axis of the card, and always in exactly the same place would indicate that the printhead has damaged element(s). This is almost always caused by physical damage due to contamination (particles, grit, etc.) entering the printer. It can also be caused by poor quality cards which have burrs or sharp edges. Replacing the sticky roller at the rear of the printer is important. This can minimise the risk of printhead damage. A new sticky roller is supplied with every new dye film.

The only solution in this case is replacing the printhead assembly.
This is very straight forward. The replacement comes with full instructions, and a special calibration spool for setting the density.



Magicard Office... | Answered on Feb 07, 2013

Hello Nicole,

Sorry for the delay in replying.
Are you still having a problem? If so, could you give some more details?
Which Magicard printer model do you have?
Is this a barcode the printer has printed onto the card which won't scan? Is it possible for you to attach a card scan or photo showing the printed barcode?



Magicard Office... | Answered on Feb 07, 2013

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