20 Most Recent Canon PIXMA MX870 Wireless Office All-in-One InkJet Printer - Page 9 Questions & Answers

You may need to uninstall your current driver; then download and install the updated driver for your printer and operating sysytem.. You can check here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx870#DriversAndSoftware


You did not say which version of the Mac OS you are using but you can also find helpful infomration on the Apple site. See here: http://support.apple.com/kb/HT3669 The site indicates that there is a driver for your printer in v10.6 .

You could try using the Software Update function but if it hasn't worker you made need to do an unistall.

Trust this is helpful.

Hi,

This issue may happen when the scanner or it's driver is not compatable with the Mac OS. Try uninstalling the printer and scanner driver from the Mac computer and reinstall it. Once finshed, find the printer in network and map it. Now, try to scan and print it should take care of the issue. Please make sure the printer and scanner is compatble with Mac

Thanks and regards,
Jitha

with microsoft office Word 2007, you can get this option:

1. open a new file
2. insert your picture
3. click the picture
4. choose format
5. click rotation
6. choose horizontal rotation

this is a sample capture screen can help you to do this:

Try this:If the device is not functioning properly or to clear memory, reset it.

1. On the operator panel, press the <ON> button. (The display will go blank.)
   
   Note: It may be necessary to unplug the power cord if pressing the ON button does not shut off the printer.
   
   
2. Wait approximately ten seconds and then press the <ON> button again.
   
   
3. Wait until the device has completed its cycling process before submitting another job request.
   
   Note: It may be necessary to unplug the power cord and retry if the above steps do not clear the.

If not fix your problem:

Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.

Find a Service Location
If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.

• Obtain Support by Email
  
• For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
  
  * There will be a pay for support charge if your product is out of warranty (see next section, below).
  
  
• Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752
  
  
• Technical Support is available for Customers in Canada at 1-800-OK-CANON
  

If your printer is no longer under warranty :

• For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
  
  *Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.
  

So we may better assist you, please make sure that you can access your Canon product and have the following information available when you call:

• Product model name and serial number.
  
• Computer's operating system; for example Windows XP.
  
• Message displayed when the problem occurred.
  
• Steps you've already done to try to solve the problem.

We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.

Try to follow these steps:
Try keeping the paper only in the bottom tray (there's a tray in the bottom) Try pulling any paper out of the top and just close that top tray. Open up the head so that u can see the ink cartridges and turn the printer on and off and maybe it will center itself again. If it's still not working (even if lights aren't red and print head wont align in the center) try manually moving the head back and forth like 18 times so you can lubricate that rail in the back that's holding it. After that, re-turn it off and on again.
hope it will solve the issue, do rate the solution if got help

Welcome to Fixya

It means that you entering an incorrect passkey. Try to access your routers homepage and check the wireless security settings. Compare the password that you are entering if it will match to the one that is inside the router. You may try to change the password by yourself.

Thank you for using Fixya! If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Use revo uninstaller to clean uninstall all canon drivers and software. You can download it from below link. Click here Download then install also remove all registry keys when it ask for remove. Then reinstall driver and software then it will work again. Let me know if you need further assistance. Thanks for using FixYa.

In the program try to go to file print, or the likes. What you need is the printer dialog box to open and make sure that this printer is selected in the pull box. Also depending on your operating system go to Start>control panel>printers(or printers and faxes). Make sure that the printer is set to default. Should have a check mark in a circle. If you can right click it and select set as default then that will make it the default printer. That should help you getting it to print. Otherwise I would delete the printer after downloading the latest drivers and reinstalling the printer. You can get the drivers/software from the link below just click it make sure on the page that opens that drivers & software is selected and then choose your operating system:
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx870#DriversAndSoftware
Only try reinstalling the drivers after you have tried my first suggestions.
Thank you,
Lee

Try one or more of these solutions:


Make sure that you are using the appropriate printer driver for this product.

In Windows, make sure this product is selected as the default printer.

Check the settings on the Main menu (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.

Run the Head Cleaning utility to clear any clogged nozzles. See "Cleaning the Print Head" in the Quick Reference Guide.
After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check.

Running a printer operation check
If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from this product or the computer.

Follow these steps.

Disconnect the USB cable from your computer.


Make sure that letter-size paper is loaded in the sheet feeder.


Press the On button while also pressing the Ink button.


This product prints an operation check page that includes a nozzle check pattern.

Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, this product is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.




If the test page does not print satisfactorily, there is a problem with this product. For example, if bands appear in the check pattern as shown below, an ink nozzle may be clogged or the print head may be misaligned. See "Cleaning the Print Head" in the Quick Reference Guide for details on cleaning the print head.

Solutions List:

• Delete queued print jobs (Mac OS X)
• Delete queued print jobs (Windows)
• Print Spooler service depends on RPC to be started (running)
• Start Windows Print Spooler Service (Windows 7 / Vista/XP/2000)
• Delete temporary files / unneeded files or programs - Windows
• Disconnect other device and reboot computer
• Press ON switch to reset the multifunction device
• Set the default printer (Windows)

You probably need to enable SMB but it depends on your setup.

What operating system is the computer connected to the Canon using?