20 Most Recent Sony Cybershot DSCW310 Digital Camera Questions & Answers

You might have a problem with your Memory card. Try to use a different memory card or format the memory card you have in the camera settings. Keep in mind you will loose your data if you format the memory card. Good luck.

Your question doesn't tell much details. Try to be more specific with what camera you are using (brand, model number). Maybe brand or model of memory card might be useful too.

Sony Cybershot... • Answered on Aug 10, 2017

It is now August 2017 - have you had this problem for over 6 years now ?

Sony Cybershot... • Answered on Aug 05, 2017

I would take the battery back sometimes the board that's in the chip does not tell the camera that its been installed, batteries send information like voltage and also its make but if it does not send this info it will not work the camera will only work with recommended batteries.

Sony Cybershot... • Answered on May 27, 2017

Welcome to FixYa.

There 3 possible causes why do you received an error message " reinsert memory card"

1 The inserted Memory Stick media is not supported for use with the camera.
2 The terminals on the Memory Stick media are dirty.
3 The Memory Stick media is damaged

1 Ensure you are using the supported type and capacity of Memory Stick media for use with the camera
2 Use a clean pencil eraser and lightly rub the Memory Stick terminals to remove any oxidation or dirt build-up
3 Use different Memory Stick media

I hope this steps wil help you to resolve your isuues.

Thank you for using FixYa.

Sony Cybershot... • Answered on Jan 26, 2015


Here is a tip that I wrote about How toget a Digital Camera Lens to work again

Steps toRepair a Digital Camera Lens

Sony Cybershot... • Answered on Dec 16, 2014

No. The camera does not contain charging circuitry. You need to use the supplied charger or equivalent.

Sony Cybershot... • Answered on Oct 04, 2014

I think you have to look for a new camera. Sometimes you can save an electronic apparatus, after it became wet, by drying it for several days in a bag off rice. (or some other stuff like cilia gel). But when you have switched the thing on and it does not work as expected, when the water did not damage it, then certainly a current on the wrong place did. Sony does not handle water in camera as a warranty issue.

Sony Cybershot... • Answered on Jan 07, 2014

Sometimes it is easier to remove the memory card from your camera and connect directly using a card reader. Modern computers often have a card reader built in for the popular cards like and SD card. Sony often have 'Sony Memory Stick' cards. This would usually mean you have to purchase a card reader separately unless it is a Sony laptop. Card readers are less than 10 GBP each often only 5 GBP. Connect card reader cable to a USB port open windows explorer or my computer, create a new folder on your computer and then click and drag the photos from the card reader to the folder on your computer.

Sony Cybershot... • Answered on Dec 21, 2013

Look at your memory card. SD and SDHC cards have a slide switch along one edge. The position farthest from the contacts locks the card, protecting it from writes. The position nearest the contacts unlocks the card.

Sony Cybershot... • Answered on Oct 26, 2013

try to format wid some good osor replace itit might have broken wid driver

Sony Cybershot... • Answered on Jul 30, 2013

Try to Format Memory Card.

Sony Cybershot... • Answered on Jun 08, 2013

Eject the memory card .. And you will find a small button, that can slide, on the memory card .. Just slide it to another direction and use .. This will work for sure ..! Its the write protection switch for the memory card.

Sony Cybershot... • Answered on Apr 11, 2013


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.


Sony Cybershot... • Answered on Mar 17, 2013

If the memory card is a SD memory card then SD and Mini SD memory cards has a small slide switch on the edge of the card, which write protects data on the memory card or add photos to the SD card. Slide the switch from the LOCK position to the UNLOCK position, which is furthest away from the contacts.

Sony Cybershot... • Answered on Feb 22, 2013

Dear Saleem, I recommend you upload the file onto your computer. And, then using the software available for free on this website - http://www.freemake.com/free_video_converter/- you will be able to convert the file to AVI, or MJPEG. Both the formats can be played on your Camera. I hope I was able to be of assistance. Kindly give me a thumbs up! Regards,Rebel K

Sony Cybershot... • Answered on Feb 21, 2013

What happens when you try to format the card?

Sony Cybershot... • Answered on Feb 18, 2013

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