20 Most Recent Staples ID Armor SH2836ID2836 Shredder Questions & Answers

If you can lift the cutting head up from the waste bin
It maybe that the shredder cutters are jammed. Unplug from mains, and lift off top and place upside down. Use a small screwdriver and/or long nosed pliers and poke at any compressed paper wrapped around the blades - can take a while.
Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.
If all else fails, contact the maker

Staples ID Armor... | Answered on Feb 28, 2014

You don't use liquid oil. At the office supply stores they carry oil sheets that you insert just like shredding something. They come ion various pkgs. Staples and Office Depot stores carry them. They are universal, no model number needed. I hope this helps.

Staples ID Armor... | Answered on Feb 12, 2014

This means that sensor located in the middle of feed opening has been jammed in down position. To clear this sensor arm you can try shredding strip of thick cardboard, but running it through in the very centre of the feed opening. Failing that clear the jammed paper using tweezers in addition to that you could soak the blockage between rollers with WD-40 or some lubricant. Give it a good soak, once paper softened and loosened complete clearing jam with tweezers. Your unit will operate like a dream!! Good luck

Staples ID Armor... | Answered on Dec 04, 2013

The machine probably uses a plug like the ones used on computers. It is a smaller plug, like a rectangle with two of the corners tapered. A regular extension cord will not work. Take it back, and look for a power cord for a computer. Take a picture of the plug on the machine you are trying to use before you go to the store. The clerk should be able to help you find the right cord.

Staples ID Armor... | Answered on Nov 15, 2012


That "horrible noise" is probably caused by the shredder gears meshing improperly. If you disassemble it again and look carefully at the gears, you will most likely see that some are not mating properly... Usually the motor gear and the first idler gear that meshes with the motor gear. If those two gears seem to be separated a bit, or slightly mis-aligned look carefully at where the motor mounts, and you may see that the plastic "bed" where the motor is mounted has melted from heat from the motor. This is caused by using the shredder too long without letting the motor cool down. You may be able to shim the motor housing to realign the gears, if you have the patience!

Staples ID Armor... | Answered on Sep 15, 2012

Unplug it. Take the top off. "Fish" for stuck papers with an unwound paper clip, preferably a long one! Sometimes, you have to help the leftover stuck pieces move along. Thus, remove paper clip, plug it back in, and try shredding some papers. If that doesn't work, fish some more!

Unless, of course, the paper is too wet to be fished out.
Many days of paper-fishing because I didn't empty out the bin enough!

These shredders are designed to be replaced often (so they can sell you a new one).


Take care..

Staples ID Armor... | Answered on Sep 20, 2011

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