20 Most Recent Polycom IP 550 IP Phone Questions & Answers

This is usually a problem with the phone's configuration. Is this phone getting it's configuration from a network server or pbx? If so, find the configuration file for your specific extension and find this location. This example is for a phone whose extension is 2704


msg.mwi.2.subscribe=""
msg.mwi.2.callBackMode="registration" msg.mwi.2.callBack="" msg.mwi.3.subscribe="" msg.mwi.3.callBackMode="registration" msg.mwi.3.callBack="" msg.mwi.4.subscribe="" msg.mwi.4.callBackMode="registration" msg.mwi.4.callBack="" msg.mwi.5.subscribe="" msg.mwi.5.callBackMode="registration" msg.mwi.5.callBack="" msg.mwi.6.subscribe="" msg.mwi.6.callBackMode="registration" msg.mwi.6.callBack=""/>


If you are not using a network-based configuration, the phone's settings can be changed via the phone's internal web server. Open a web browser window and enter the phones' IP address, i.e. http://192.168.1.109. The default user is 'Polycom' and the pass '456'. Go to the links at the top for each line you are using and scroll to the bottom, you will see the voicemail settings there. Use the above info to fill in the correct info, save the settings and the phone will reboot.

Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?

Without knowing what phone .... I would say "Press DND" again

Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.