Error Code 5100
It can have a lot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. The purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corresponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.
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Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
First: try a new **** of paper, if that works; it means your paper got damp, or old and stuck together. Try fanning the stack of paper with your thumb on the edge, like a deck of cards. If that works, this is why: The most common reason for paper feed issues is Humidity; when paper gets wet or hangs from the tray for weeks or months at a time, they tend to pick up the moisture in their environment...
If that doesn't work and its only four months old: you're very fortunate in that you can still send it in for warranty repair by going to the Manufacturer's website, if purchased in the USA:go to:
http://usa.canon.com/cusa/consumer?pageKeyCode=repairLanding
If not, try typing canon warranty repair, into your search engine.
I recommend using the phone number instead of the web site because most Customer Service representatives have the authority to email a free shipping label, Make sure to ask as some companies will not offer unless you do. Ask for a pre-paid, shipping label along with an RMA (Return Merchandise Authorization), they may say no on the pre-paid label but you won't know, for sure, unless you ask.
Make sure to keep your paper in a cool, dry, place, after you get your printer repaired or replaced :)
Note Most common reason for paper feed issues is HUMIDITY, when paper gets wet or hangs from the tray for week/months at a time, they tend to pick up the moisture in their environment...
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