20 Most Recent Singer Futura Xl-400 All-In-One Sewing And Embroidery Machine Questions & Answers

I've done this, and it's a pain, but can be done. Let me also tell you that quite a few users have broken theirs and just used the machine without it, but others said that they had to replace theirs. First of all, the wire guide is held UNDERNEATH the needle clamp, and what you have to do is insert them back in one piece. That is, remove the clamp, insert the end of the guide, then push them together on the shaft as one unit. The end of the thread guide sticks up over the top of the clamp in the back. There is a very tiny screw there that's supposed to hold it, but most machines are produced without the end going underneath that screw--they just let the needle clamp hold it. That screw is VERY tiny and VERY difficult to access, and will come out completely after only a few turns. Worse yet, it serves as a "stop" for the end of your needle, so if you lose it, you'll have to use something like a toothpick to "stop" the end of the needle until you can replace it. ASK ME HOW I KNOW! It is easier to deal with if you put the machine on its side when you do this.

Singer Futura... | Answered on Jun 06, 2020

Be sure to install a brand new sharp needle before sewing. Check that the needle, thread, and fabric are compatible. An embroidery needle or top stitch needle may help.

When threading the top thread, ALWAYS RAISE the presser foot before threading to insure the thread seats in the tension disk.

Singer Futura... | Answered on Mar 10, 2018

I suspect that the problem you're having is your machine came with two CDs -- one for the basic software, and one for the add on software. If that's the case, before you can install the add-on software, you have to initialize the driver in Windows. Otherwise, you'll be a message that the driver isn't installed.

After installing the basic software (one CD), plug the USB cable into your machine and then connect the cable to your computer, then turn your machine on. You should them almost immediately get a message that a new device was found, and Windows is installing the driver for it. You can then proceed to install the second CD.

Singer Futura... | Answered on Mar 04, 2017

Well, according to the service manual, E10 means "Problem in
Cam1 signal." I have a feeling that it is one of two possibilities, especially since you have no problem sewing.

The unit lets the machine know it's attached by the plugs on the back of the machine and unit. The male part is on the machine; take a look at it and see if any of the pins are bent. Also, make sure that when you connect it, the embroidery unit is squarely on the machine, and the plugs have a good connection with each other.

Also make sure that the machine and unit are actually resting flat on the surface. I had this problem and discovered that the table I had it on had begun to sag and cause an incomplete connection.

Now, there is another possibility. Put your hand on the carriage that holds the hoop and see if there's "play" in it. If so, it means that the mechanism that drives the hoop in the unit is loose. Turn the unit over, and test the tightness of the screws that are in deep indentations. There are a number of screws that are in shallow indentations; they are keeping the cover on, and you're not interested n them -- only the ones that are deep. They are so deep, you'll probably have to use a flashlight to see them. If there are any loose screws, tighten them, but tighten them all the way, then back off by 1/2 turn.

Singer Futura... | Answered on Jan 02, 2017

There is very little posted about error E10, except this. It indicates the machine is broken.

My Singer XL400 gives me error 10 saying the hoop size is wrong no matter...

FWIW, there are a lot of complaints about this particular model. Hopefully, it is still under warranty...

Singer Futura... | Answered on Dec 16, 2016

Be sure to use a brand new needle and that it is the correct needle for your machine, that it is installed correctly (flat side facing the correct direction) and is pushed all the way up.

Check that the bobbin is loaded and threaded correctly in the bobbin case and there is at least 6" of thread tail.

If it still will not pick up the bobbin thread, then there is most likely a timing issue with your machine, ie the needle is arriving at the wrong time to intercept the bobbin thread. Take it for service.

Singer Futura... | Answered on Oct 18, 2016

The switch for "sew" or "embroidery" must first be in the "embroidery" position.
Make sure the connections are very firmly pushed in.
If it still isn't functional it may require some small motors to be replaced. The motors are what makes the hoop move.

Singer Futura... | Answered on Oct 03, 2016

Perhaps the disc you have was made for Windows therefore is not compatible with Apple?


Singer Futura... | Answered on Apr 12, 2016

Check your bobbin case if it looks like it has and feels like there are barbs on it they catch the thread time for a new bobbin case. I had mine less than 2 months and had to get one my machine sews and embroiders great now

Singer Futura... | Answered on Oct 04, 2015

This may sound silly and I am not trying to be a smarty but mine does that quit a bit and it always because I don't have the on switch on when I pull up my soft ware and if the cord you bought is to long it will not work I suggest only because i do this frequently go back to the original cord hook it up turn it on then pull it up on your computer

Singer Futura... | Answered on Oct 03, 2015

Make sure the machine is on a solid, level surface. Also, it may not work if you don't have the correct foot on the machine.

Singer Futura... | Answered on Oct 03, 2015

Try turning the power switch on with the embroidery unit in place, insert the foot control. Then turn the power switch off, remove the foot pedal and turn the power on again. If that doesn't work, try inserting the foot pedal with the power switch in the off position, withdrawing it, then turning the power switch on.

Your motor was designed to shut itself down if it overheats or if stitching was interrupted. For instance, if your needle hit something solid and the needle bent or broke.

Generally, it will go on again in 10 minutes to 2 hours, depending on what the cause was. Occasionally, it can take longer. Using the foot pedal tends to reset the motor. I discovered this by accident one night, when I assumed that it was a Reset port and gently stuck the eraser end of a pencil in it until I felt resistance, then withdrew it. The machine had only shut down for about 3 minutes, but it turned right on again.

Singer Futura... | Answered on Jul 02, 2015

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