If yourheadset is showing a green light when it is plugged into the charger it meansthe battery is receiving power. If you remove the unit from the charger and itwill not turn on or function properly there is likely an issue with one of thecontrol circuits. Without seeing the unit we would not be able to tell youwhich circuit is experiencing some sort of issue but the unit does needservice. The VXi, Blueparrott B250-XT has a one year repair warranty from dateof purchase. Please call our After Market Services Department at 800-742-8588x2011 to obtain warranty details and a return authorization number (or RA#). After you have receivedyour RA# you may send us your headset to us via any means you choose (prepaid)with your RA# marked on the package, please include a copy of your invoice orreceipt. If you do not have a copy of your proof of purchase we use theproduction date in the serial number as the warranty default start date. If your headset is within its warranty period theAfter Market Services group will either replace your unit with like new productor repair your headset as necessary. In either case, our goal is to turn theunit around for outbound shipping in two business days (please note this goalcan be affected by volume at the time your unit arrives).
We hope thisinformation is helpful to you. Feel free to visit us on line at www.vxicorp.com for more details onour warranty process as well as FQA information for all of VXi's products.Turn on your cell phone. Enable Bluetooth by accessing your phone's general or network settings. Your phone will search for Bluetooth signals in the area--they are usually denoted by a small icon displayed on the screen. If you don't know how to turn on Bluetooth or aren't sure whether your phone supports Bluetooth technology, refer to your phone's user guide.
Turn on your Bluetooth headphones while near your cell phone. Turning on a Bluetooth-enabled device will usually put it in pairing mode, meaning it is actively searching for a device to connect to. Since your phone also is actively searching for a Bluetooth device, it should find it right away and prompt you to connect to it. It may ask for a password--refer to your headset's user manual for the default password and how to change it.
Test your connection. Once your headset is paired, the phone will usually start sending calls and audio to it without any additional configuration. Some phones may prompt you and ask which device to use. Try making calls and/or playing music. If you hear music from only one ear, your phone may not support stereo Bluetooth. If you don't hear anything, re-pair the headphones. Power off your phone and headphones, then turn them back on and repeat steps 1 and 2.
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