20 Most Recent Kenmore 9387x Top Load Stacked Washer / Dryer Questions & Answers

Sounds like your drum roller(s) is bad. Unplug you machine and remove the panel to gain access to your drum. You will see rollers that ride on your drum. One or more of them are bad, either broken or have a flat spot worn on them.

Kenmore 9387x... | Answered on Nov 30, 2010

It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...

FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.

If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.

Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Kenmore 9387x... | Answered on Sep 15, 2010

check to make sure the machine is properly balanced. an off balance machine will vibrate causing that sound.

Kenmore 9387x... | Answered on Aug 16, 2007

possible debris stuck in water inlet valve. or just worn out maybe too...it is replaceable

Kenmore Washing... | Answered on Jun 30, 2020

motor hum can be nothing --worn bearings --debris build up would need to open up and test /inspect motor

Kenmore Washing... | Answered on Jun 24, 2020

There are several possibilities. The belt between the motor and the tub could have broken or slipped off the pulley. Can you turn the tub by hand? Check your wiring for any damage. Each conductor and all connections should be checked closely. The motor coupling or rotor or stator assembly could be damaged. The motor could have failed. The control board could be having problems communicating with the motor electronics to tell it to enter the spin mode. Even the transmission could be faulty. There is a parts diagram available here: https://www.searspartsdirect.com/model/3if9m9dp1e-000582/kenmore-41741122410-washer-parts .

There should be a trouble-shooting guide inside the washer. Usually it's in an envelope taped to the wall of the washer near the access panel. This will tell you what the resistance should be across various points to determine the likely faulty part could be. Then replace the needed parts. For damaged wiring at a connecting harness, try using wire nuts to couple the wire to bypass the harness.

I hope this helps.

Cindy Wells

Kenmore Washing... | Answered on Jun 20, 2020

could be either the pump or the tub seal. did you check the drain and water fill hoses??

Kenmore Washing... | Answered on Jun 16, 2020

Try disconnecting the electricity to it for 10 minutes and try again. If it still doesn't work, the most likely failure is the water inlet valve which is an electrically operated tap.

That model number doesn't seem right for a Kenmore, but the link shows how to replace a water inlet valve.


Kenmore Washing... | Answered on Jun 14, 2020

The water usage of High Efficiency washing machines is very low. A warm wash only uses about a gallon of hot water. You can use cold water and an HE detergent will still get clothes clean. This page is from Whirlpool but apples to all.

How Much Water Does A Washing Machine Use? ' Whirlpool

www.whirlpool.com > blog > washers-and-dryers > he-washing-machi...
Many HE washers are ENERGY STAR certified, which means they use about 25% less energy and 33% less water than regular washers. ENERGY STAR states that, on average, an ENERGY STAR certified washer uses 14 gallons of water per load, while a standard washing machine uses 20 gallons of water per load.

Kenmore Washing... | Answered on Jun 03, 2020

To open the door: Disconnect the power cord from the power source. Remove the lower toe panel by removing the screws along the bottom edge. Reach up behind the front panel and pull down on a pull ring that is attached to the bottom of the door lock mechanism to manually unlock the door
The F indicates that the washer control detected a component problem. ... If the F code was caused by excessive suds preventing the washer from draining, you may be able to shut the door and run a drain/spin cycle to remove the water from the washer.

Kenmore Washing... | Answered on May 19, 2020

Take the old one off and note the part number and size on the belt.

Kenmore Washing... | Answered on May 15, 2020

Hello, care to share more info with your problem?

Kenmore Washing... | Answered on May 12, 2020

sears website will have owners manuals and parts drawings only. they do not produce any service manuals

Kenmore Washing... | Answered on May 08, 2020

OE can be triggered by a kinked drain hose or a clogged drain pump filter.
Check for kinked drain hose. Check behind the washer to ensure that the drain hose is not kinked or clogged. ...
Test the drain pump. ...
Do you hear the humming sound? ...
Clean drain pump filter. ...
Run tub clean cycle. ...
Request Repair.

Kenmore Washing... | Answered on May 06, 2020

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