20 Most Recent Sony Cyber-shot DSC-S980 Digital Camera Questions & Answers


Try NOT connecting your camera to your computer.The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.

Sony Cyber-shot... • Answered on Nov 10, 2012


is the battery old , if not you could have a defective battery, you need to test battery or take to place you bought it and have it tested, try this if battery old, take a small piece of fine sand paper and scuff the copper ends of battery very lightly, use a cloth to clean, reinstall in camera and try to charge if there is no charge, good chance battery is defective, note *** battery will take approx,6-8 hrs to charge if old , new approx 12 hrs hope this works,,

Sony Cyber-shot... • Answered on Oct 02, 2012


first thing you can do is to try reverting cam back to factory settings.to do that initialize the camera.it's under menu>setup settings>main settings1>initialize. after initializing,set cam to auto adjustment mode (green camera icon in mode dial). what to avoid when taking pictures:
1.subject too close (use macro if needed)
2.insufficient light
3.subject movement
4.camera movement (that's caused by you)
5.incorrect camera setting
5.incorrect camera operation
btw, before you take a picture,press the shutter button halfway down first to give the cam ample time to focus.you'll see a flashing green indicator on the screen that means cam is focusing.when the indicator stops blinking cam is ready for the shot.press shutter button all the way.review your picture.if still blurry, you may try changing iso (for dark or fast moving subject, note:the greater value the noisier the picture gets), metering mode and focus settings by going to the shooting menu (press menu when your in P or program mode). hope this helps.tnx:)

Sony Cyber-shot... • Answered on Nov 08, 2011


DO NOT TRY TO TURN IT ON! Remove the card and battery....try to dry out those compartments. Bury the camera in a bowl of uncooked rice for one week. Insert the battery and, with fingers crossed, try to turn it on. Even if it works, you may still have a problem with a haze over the lens elements when the water dried. You didn't say if the water was fresh or salt. If it was saltwater, the salt will continue to corrode the internal circuits of the camera.

Sony Cyber-shot... • Answered on Jul 13, 2011


Try NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.

Sony Cyber-shot... • Answered on May 09, 2011


Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Sony Cyber-shot... • Answered on Mar 21, 2011


Hi,
Please re install your driver on computer and paired them again.
Regards, Jay

Sony Cyber-shot... • Answered on Feb 25, 2011


The technique goes like this....press the shutter button half-way and allow the focus to lock (it will beep) then when the moment is right, press the rest of the way.

Sony Cyber-shot... • Answered on Jan 24, 2011


You camera can be repaired. Suggestion is to repair it in dealer

Sony Cyber-shot... • Answered on Jan 12, 2011


You can't. The DSC-S980 is designed to store images (and videos) to memory, not to stream live video to another device.

I know this wasn't the answer you wanted to see, but there it is.

Sony Cyber-shot... • Answered on Nov 05, 2010


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Sony Cyber-shot... • Answered on Sep 18, 2010


The issue may with the Hardware. Please try the steps below to confirm the same:
http://www.kb.sony.com/selfservice/documentLink.do?externalId=C265373

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C91134

Sony Cyber-shot... • Answered on Jun 26, 2010


You need the drivers for the camera for your computer or specifically the operating system.
You should be able to get it from Sony for free.
Try a google search for your camera model for the software or utilities.

Sony Cyber-shot... • Answered on Jun 12, 2010


please remove the battery and then, press and hold the power button for 15 seconds. then, reinsert the battery and check . if the issue still persists, SERVICE is the only option.

Sony Cyber-shot... • Answered on Mar 16, 2010

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