20 Most Recent HP Officejet 6500 Wireless All-in-One InkJet Printer - Page 2 Questions & Answers

For severe HP OJ 6500/6500A/7000 print quality/missing color issues, or incorrect color output, there could be an air bubble in the ink cartridge(s), an air gap between cartridge and PRINTHEAD, or a portion of the PRINTHEAD is dry (quite common), so you should first perform a CLEAN PRINTHEAD procedure from your printer control panel. It is first suggested you print the SELF TEST or PRINT QUALITY REPORT (under TOOLS menu) to aid in identifying which color is causing the issue. Check that cartridge or cartridges to ensure they have plenty of ink inside. NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the CLEAN PRINTHEAD procedure 2-3 times. If a problem persists then it is suggested to review the steps outlined on the following HP 920 support pages, including printhead removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. A dirty service station can cause poor image quality and/or ink cross-contamination between different colors: http://inkjet411.retailinkjet.com/?page_id=1495 If the problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed (i.e. with warm water as it could have dried out, but this is a function of how much you print). Remove and thoroughly flush all ink ports for 2-3 minutes...thoroughly dry printhead prior to re-installing. Retest. For complete instructions refer to video here: http://inkjet411.com/?page_id=2412 Worst case scenario the PRINTHEAD may simply be electrically damaged or at end-of-life (while Officejet 6500/6500/7000 printer PRINTHEADS are rated for an estimated 15,000 pages, the average consumer may only see up to a 10,000 printed page throughput) and may require replacement. A severe failure of the PRINTHEAD is typically accompanied by error messages such as INCOMPATIBLE PRINTHEAD, REPLACE PRINTHEAD or INK SYSTEM FAILURE. NOTE: The PRINTHEAD will eventually fail in time. For more information on the how the PRINTHEAD works, watch the video here: http://inkjet411.retailinkjet.com/?page_id=1983 To verify Printhead electrical performance, activate the Tap 41 diagnostic test, (i.e. Pen Status: Pen OK).....for printer model instructions please visit: http://inkjet411.com/?page_id=1813 To solve other HP920 ink-series printer/printing related issues please visit http://www.inkjet411.com

Send the cartridges back! HP cartridges are coded and will only work with HP printers. Hp has had problems with their coded cartridges. Especially if they were manufactured overseas. Their own product won't recognize the cartridges. It is not the printer it is the cartridges.

Check this repair tip out. Works for me almost everytime:

This is a common error, but usually can be fixed without replacing any parts. See video:

1. Plug it directly into the wall, rather than into a UPS
2. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
3. Wait 30 seconds.
4. Plug in the power cable to All-in-One and also to wall outlet.
5. Check for the functionality.

I still had the error message, so they said to reset the printer to factory default settings:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

If those two steps do not resolve the problem then its is hardware related and can't be solved here.

Try this. It worked for me a few times:

Here are a few suggestions or tips on how to fix this issue:

Download the manual for HP 6500,

HP OfficeJet 6500 Wireless Manual.

It is clearly mentioned in it.

-Rate if it helped you.

You use the Copy button to get to Reduce/Enlarge. It will offer different sizes (i.e. actual size, full page 91%, custom 100%, etc.) you enter OK at the Custom 100%, then you can enter whatever % you want up to 400. I hope this helps.

1-800-281-3707 is the Number of HP Printer Technical Support Phone Number. get Instant HP support by Dialing this Toll Free Number. We Provide HP Printer Technical Support Phone Number -800-281-3707 for fixing HP 6500 printer. HP Printer Support Number 1 800 281 3707HP Printer Technical Support

first of all.. make sure that you remove the packing material from the cart or print heads and put them in properly.
then also if it it gives the same probem then try it with the old print heads.. if it doesnt gives any eror with the old ones then replace the new ones..
new ones are bad..
return them to store

Get the Diagnostic download for your 6500 from HP.com. It will trace the problem for you. Check you power supply to see if it is operational. Press all connections in tight.

reboot (unplug) both the mac and the printer. happen to my imac and 7620 at least once a week

Please perform the steps provided in the following Hp web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=uk&lc=en&dlc=en&product=3795406

:) Dr Tony

Hello,The HP 6500 printer has separate in cart and print heads. The light print you are getting is because the print head in clogged with dry ink. First thing to try is to go into the printer software on your computer and do a print head cleaning procedure, this will take a few minutes to finish. You may have to run this several times to clear out the dry ink. If this does not solve the problem when you will need to get a replacement print head, the part number is CB868-30002

I am trying to scan, but when I press the scan button it states "No scan options. Refer to device doc to troubleshoot". However, I can't find my device doc. I am assuming there is an easy fix?

Power Save Mode.Just press the on/off button or wait for the printer to wake up when you start a print job.

Your printer cartridge is not recognised. Make sure you've got the correct cartridges and that they are in their correct respective positions.