20 Most Recent DISH Network ViP 612 - Page 3 Questions & Answers

Hello, my name is Matthew Gonzales with DISH Network customer service. If you are still having this issue there are a couple things you can try if you have not. First, unplug the receiver from the power outlet it is connected to, leave it unplugged for about 20 seconds, then plug it back in. Your receiver goes through a rebooting process which takes about 5 minutes. Another thing to check is making sure that all of the "satellite in" connections are hand tight from the back of the receiver to the wall. The next thing to try is a check switch test. To do a check switch test, you press menu on your DISH remote, then press the numbers 6-1-1, (system setup-installation-point dish) you should be on the point dish screen. Go up and select "check switch" on the right-hand side, on the installation summary, select "test" at the bottom. The receiver will do some tests, if you get a warning 836 at the end, select "cancel" on the warning. Cancel out of all the menus and once again you will let your receiver reacquire the signal, and see if the problem persists. If problems do continue, a technician will be needed at the home to correct the problem. I hope this helps, but if you are still having this issue, please email me at [email protected] so we can get everything back up and running.

I've just experienced the same thing with a new Pioneer VSX-820-K receiver

Indefinitely until it is discontinued manually. Or the program no longer comes on at that time. Thanks for using Fix Ya.

There are multiple causes of this ; Line of sight issues due to moving foilage, bad lnb,bad cabling, bad ground block,barrels, or diplexers, improper network configuration, faulty receiver, or electrical issues causing the draw on the circuit the receiver is on to dop to an insufficient level. This can hold true even if there is another receiver present and working perfectly.
Sorry there really is no simple answer just trail and error to this problem. Have a tech diagnose for you on site. Thanks for using Fix Ya.

When you bring up your guide look at the top of the screen and you will see the LIST: if this says ALL HD then press the guide button until you see ALL SUB or a menu and select ALL SUB. If your guide keeps changing by itself its possible to have remote interfence since you have a UHF remote, especially if you also see channel changes as well. Try setting the guide and go from there. If you still continue to have issues call 1-800-333-3474 for tech support for extensive troubleshooting or at dishnetwork .com/tech.

when you select "new episodes" it will record ALL episoded that have not been recorded already. ALL episoded will record every time the show comes on. as far as then 134 hr recording, it sounds like a manual timer error i would erase it and monitor progress to see if it does it again.

You need the unit replaced for sure but the thing to remeber is that all electronics are subject to damage from vibrations during transit from the manufacturer to the consumer therefore replacing it with another type will only open you up to the same possibility for failure as replacing the current 612. If you prefer CSC can ship you one if you request it and this will ensure that the receiver you receive came from a different lot than the original. Thanks for using Fix Ya.

It could be that the ventilation ports on these receivers have different orientations and the current one is to close to the sides of the cabinet. More than likely though it is the hard drive that is faulty and that is the safer bet of the two. Thanks for using Fix Ya.

I would call for a technician to come out as it appears the receiver may have been incorrectly set up or is malfunctioning. I suspect that you have a Dish Pro LNB and are using one line into the 612 which uses DPP technology. The short of it is the two are only compatible if two lines are ran to the receiver and the seperator is eliminated. Without being there to test the system end to end it is all speculation. Thanks for using Fix Ya.

Hi! I will be glad to assist you. Let try to isolate the problem 1st. your channel keeps on changing by itself with out touching the buttons on the remote. Okay, please go to the front panel of your receiver, open the fron t panel right door and push the sysinfo button, it will show the system information screen, check you remote address, ex 1 , lest change the remote address of your remote. how to: press and hold the sat button on the remote until all lights lit on the top, once it all lit, release it and press 9 on the remote, then press the pound button (#) that is under number 9, once you press the pound button, the sat button will flash 3 times then press the record button. you will see that the remote address is change from 1 to 9.. then select done on the screen. then it will go back to your tv show, check if the problem still exist.. if the the probelm still exist.. press the power button on the fron tpanel of the receiver for 10sec then release, after that the receiver will reboot by itsel and you will see attention 015, let the progress finish until it download the programming guide. once you got the tv show again check if the problem still doing , like changing the channels, deleteing the recording and skipping and rewinding.. if the problem still exist, pls call 1-800-333-3474 and talk to dish tech support, you have a dvr lost of function and the box needs to be replace. if you have any query pls get in touch..

Hi! i will be more than glad to assist you in this concern, lets isolate 1st the problem, if the power of your vip 612 is connected to a power strip, unplug it from the power strip or surge protector for 1minute, then plug in, it will turn on by itself, then you will see, attention 015, let the progress finish and it will download the programming guide, then it will show the picture on the tv. granting the problem didnt exist., it means that the problem is solve, the surge protector or power strip is the one doing it to the receiver, why? sometime the power strip or surge protector does not give the 100% curreny needed by the dvr system, main job of the power strip or surge protector is to protect from power surge thats all but it does not regulate the current needed by the dvr. Lets say it freeze again, this is waht we are going to do, press the menu button on the upper left of the remote, once u see the main menu, press 6,1,1 on the remote and it will go to the point dish screen, selct check switch that is on the uppeer right of the screen, then it will go to the installation summary, select test and it will run a check switch test, it will go on testing up to 1 of 3 or 4 it depends on the sat you have on the lnbf. once its done, it should show the whole installation summary, port1-119-ok, port2-110-ok, port3-129 or 61.5, once you see it, select done and it will go to the point dish, select done and cancel all the way out, it will show you attention 015 and then it will download the programming guide, then you got the picture, observe it if the problem dont exist anymore. if the problem dont exist, then u fix the problem but granting the problem still there, you need to call 1-800-333-3474 call the tech support of dish network and inform them the problem that you are experiencing for the past few weeks and the steps that you did.. this is a dvr lost of function, dvr is bad and it needs to be replace.. if you have any query pls feel free to get in touch

If the dish network remote control is universal it may work with limited functions. If the remote control has buttons labeled cd, receiver, cable or Aux etc. it might work. The manual will tell you for sure. It will also provide you with the proper code for the component to work.