hi
chek this usefull link for your prob
http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000500/000065/faq000565_001.html?reg=eu&c=gb&lang=en&prod=dcp117c_eu
however it might be just because of A foreign obstacle, such as a clip or ripped paper, is in the machine.
try doin this(as per an usefull forum)
Open the scanner cover and remove any foreign obstacles from inside the machine. If the error message continues, disconnect the machine from the power for several minutes then reconnect it. The machine's memory will
hold faxes for several hours, so you will not lose any important messages. If the error message
continues after the machine was disconnected,please follow the procedure below to transfer
the faxes to another fax machine.Check whether the machine has faxes in memory
1. Press Menu/Set, 9, 0, 1.
2. If the machine has no faxes, disconnect the machine from the power source for several
minutes, and then reconnect it.
—OR—
If faxes are present, you can transfer them to another fax machine. Go to Step 3.
—OR—
For MFC-620CN, you can forward the remaining faxes to your PC. Please see Transfer faxes to your PC.
Transfer faxes to another fax machine
If you have not set up your Station ID, you cannot enter fax transfer mode.
3. Enter the fax number to which faxes will be forwarded.
4. Press Mono Start.
5. After faxes are transferred, disconnect the
machine from the power source for several
minutes and then reconnect it.You can transfer the Fax Journal report to
another fax machine by pressing Menu/Set, 9,0, 2 in Step1.
Transfer faxes to your PC (MFC-620CN only)You can move the faxes from your machine’s
memory to your PC.
1. Press Menu/Set, 2, 5, 1.
2. Using ? or ?, select 1.PC Fax Receive,
and then press Menu/Set. The LCD will ask if you want to transfer a fax
to your PC.
3. To transfer all faxes to your PC, press 1.
—OR—
To keep all faxes in the machine’s memory,press 2.
4. After faxes are transferred, disconnect the machine from the power source for several minutes, and then reconnect it.
OR
chek this link thoroughly
http://www.fixyourownprinter.com/forums/printer/54104
Hope it will work..
do let me kno
thnks