1 Answer
NEED A REPLACEMENT HANDSET
Is it completely missing or is it broken?
If it's missing from the box when you purchased it and it has been no longer than one year
they will likely send you one for free.
If you just lost it, they may not send you a replacement for free. Although they will likely be able to sell you a new one
that will work with your phone.
If it's Broken you might want to take a look at what the warranty covers PRIOR to calling them if you know what I mean. Some
things are NOT covered by the warranty such as misuse/abuse/neglect of the product etc.
Then dial 1.800.448.0329 and have your model number available.
Here is a copy of the Warranty for you to look over:
LIMITED WARRANTY
What your warranty covers:
•
Defects in materials or workmanship.
For how long after your purchase:
•
One year, from date of purchase.
(The warranty period for rental units begins with the first rental
or 45 days from date of shipment to the rental firm, whichever
comes first.)
What we will do:
•
Provide you with a new or, at our option, a refurbished unit. The
exchange unit is under warranty for the remainder of the original
product’s warranty period.
How you get service:
•
Properly pack your unit. Include any cables, etc., which were
originally provided with the product. We recommend using the
original carton and packing materials.
•
”Proof of purchase in the form of a bill of sale or receipted
invoice which is evidence that the product is within the warranty
period, must be presented to obtain warranty service.” For
rental firms, proof of first rental is also required. Also print your
name and address and a description of the defect.
Send via
standard UPS or its equivalent to:
ATLINKS USA, Inc.
c/o Thomson
11721 B Alameda Ave.
Socorro, Texas 79927
•
Pay any charges billed to you by the Exchange Center for
service not covered by the warranty.
•
Insure your shipment for loss or damage. ATLINKS accepts no
liability in case of damage or loss.
•
A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•
Customer instruction. (Your Owner’s Manual provides
information regarding operating instructions and user controls.
Any additional information, should be obtained from your dealer.)
•
Installation and setup service adjustments.
•
Batteries.
•
Damage from misuse or neglect.
•
Products which have been modified or incorporated into other
products.
Products purchased or serviced outside the USA.
•
Acts of nature, such as but not limited to lightning damage.
GE 29490GE2...
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Answered
on May 19, 2008
