20 Most Recent ACE Dimplex (r) Compact Electric Fireplace (DFP36430) Heater Questions & Answers

I have the same problem with mine the model is DRB-4047 lots of heat but the blower won,t do the job, and I found out WHY! it is the circuit board, I took the circuit board out vary easy, and i took a look at the circuit board, you will see on the board two black resistors, now look at the board it looks burnt, if you turn over the board you will see that there is NO GLUE on these two black resistors, you will need a glue gun and glue, put ALOT! of glue on the board were those two resistors are, and glue on the back of the board on the connectors, once done wait for about hour, then it should be fine, i checked mine and it works great now, all the best and good luck, by the way would you send me a email to see how you made out, Thanks [email protected]

ACE Dimplex (r)... | Answered on Sep 18, 2016

It probably overheated and the overheat module shut the heater down. It may reset itself once it cools down. Or the heating element has burned out. There are a host of issues with these electric fireplaces (not just Dimplex). They are sold as a decorative, supplemental heat source, but in fact, if you get more than a years use out of it without a problem, you're probably the exception. The heaters just aren't meant to run for a long period of time. It's like turning on a blow drier and letting it run for an hour. Nine times out of ten the blower driver will overheat and burn out.

I really wish I had better news for you (I answer this type of question at least 5 to 6 times a week), but I don't.

The only good news would be, if it's still under warranty (one year), have your Proof of Purchase and contact Dimplex USA. Technical Service: 1- 888-346-7539. Customer Service: 800-668-6663

ACE Dimplex (r)... | Answered on Jan 20, 2016

You need a new synchronous motor. This is the small motor which turns the flame effect rod. They are notorious for becoming noisy.

ACE Dimplex (r)... | Answered on Jan 04, 2015

take out fireplace flame, 4 screws, in the middle is a thin sq. black box 1.5 inchs sq. with an insulated screw driver pull it forward. you should here beep,
if u do- unplug-get a good tape,put tape to keep it forward, what happens is it pulled backwards and the two pins slipped out of the circuit board. dust while u arre in there. hope that works for u. mine is working.keep fingers ccrossed. HAPPY HOLIDAYS

ACE Dimplex (r)... | Answered on Sep 29, 2014

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