20 Most Recent Dimplex DS5598 Mid-Size Heater Questions & Answers

ZE-235L can be used to replace Canar RH series switche. You can find it on this link:

Dimplex DS5598... | Answered on Apr 12, 2019

I wanted an answer to this too. It was hard to find, but here we go.
Get hold of a torch, and look closely at the decorative surround at the bottom of the fire. There are two screws hidden in there, on each side! See below:


Unscrew these, and you can take the front off, and get at the bulbs.

For information, the fire takes two screw in bulbs, described as 240V – 60W E14 SES Clear Candle Lamps.
Hope this helps. 

Dimplex DS5598... | Answered on Feb 07, 2014

Hi Shirley-- Maybe your question to us was cut short-- all it said was: Tried turning on my electric fireplace after about and it wouldn't do anything"-- so we need to know 'after about what...?' Tell us more-- so we can help more-- Has the heater been dropped?- or jarred badly?-- Is the connecting cord solidn and unbroken?- Is the receptacle OK-- can you plus something else into it, and test to see if the receptacle is powered now?
Mack B

Dimplex DS5598... | Answered on Nov 03, 2013

There are bulbs that can be replaced.
Consult your owner's manual for directions, or call Dimplex for a new copy of your owner's manual.

Technical specialists:
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Dimplex DS5598... | Answered on Feb 08, 2013

The flames for most electric fireplaces are a reflection of light cast onto a rotating drum of reflective strands of tinsel. The lack of flames is likely due to a burnt out bulb. In most cases, you must remove the fireplace cover to get to the bulb.

Dimplex DS5598... | Answered on Feb 07, 2013

I had the same problem. One or more of the switches for the stove have melted and broken. You need to call Dimplex and request new switches. They should ship you out a 3 pack for free, and the pack will come with easy instructions for removing the bottom panel and replacing the switches.

Dimplex DS5598... | Answered on Mar 08, 2012

Hello. It sounds like a problem with the flame motor.
I've attached a link to the manufacturer's website. They may be able to assist you with additional information upon request.


Let us know if this was helpful

Dimplex DS5598... | Answered on Jan 12, 2012

If it's a fireplace that sets inside a free standing cabinet mantle, you access the bulbs by removing the glass on the front (actually, it''s plexiglass). Then remove the logs and the glowing ember bed (It lifts out). Now you can see and have access to the bulbs to change them.

It it's wood stove look-a-like unit, you can access the bulbs by removing the rectangular panel on the back, near the bottom of the of the unit. Removal of that panel gives you access to the bulbs.

Hope this helps to answer your question.

Dimplex DS5598... | Answered on Aug 23, 2011

Well, Shirley, you have quite a mystery here. I suspect that the flame affect circuit may have cut out. Turn the Master ON/OFF switch to OFF and unplug the unit for 12 to 15 minutes. Doing this will give he unit a chance to reset itself. If that doesn't solve your problem contact Dimplex USA, Technical Service 888-346-7539 for further advice.

Dimplex DS5598... | Answered on Mar 14, 2011

The circuitry that controls the flickering flames may have gone bad. Or a wiring connections to the bulb harness may be loose. In some cases it's just hard to know because these electric fireplace/ heaters aren't intended to last a long time. I'm not throwing stones at just Dimplex. That's the case with 98% of the manufacturers. We stopped selling electric fireplaces 4 or 5 years ago, just for that reason. Just to many callbacks on them, after as little as a year..

I think too, that most people who have them don't thoroughly read their Owners Manual and provide the routine maintenance that's required. And, I'm not saying that's the case with you. But, I wish I had a dollar for every questioner I have provided a possible solution for.

If you still have your Owners Manual try to trace the circuitry and trace the wiring for the light bulbs. You may find the answer there.

Hope I've been of some help to you.

Dimplex DS5598... | Answered on Feb 14, 2011


Disconnect power to unit before attempting to repair unit.

1.With the front door closed,gently place the stove, door side up on a flat surface.

2.Remove the heater assembly retaining screws located on the bottom of the stove with a screwdriver.

3.Lower the heater assembly off of the bottom of the stove being careful not to damage any of the wiring.

4.Disconnect the wiring clips and connections noting their original location.

5.Remove the heater assembly mounting screw and remove the heater assembly.

6.Properly orientate the new heater assembly and connect all of the wiring clips and connections.

7.Reassemble in the reverse order.

Please note, if you are not comfortable to do this please call your local dealer on Dimplex or go to the Dimplex website and they can locate someone for you.


Dimplex DS5598... | Answered on Feb 07, 2011

try to call the vendor of your unit or the supplier then ask if they available transformer to your unit ok.

Dimplex DS5598... | Answered on Feb 05, 2011

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